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HP CEO Mark Hurd Email Form - Use it! :-)
HP isn't listening but this is the CEOs' email form :-)
Be polite... ...but enjoy.
http://www.hp.com/hpinfo/execteam/ema...
Be polite... ...but enjoy.
http://www.hp.com/hpinfo/execteam/ema...
I’m happy to pass this on!
2
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
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Inappropriate?Ground Hog Day. After so many attempts to get hp support to handle a problem, I have to divert the situation to Mark Hurd again, again,again,ag.....
Six (6) month old HP Photosmart All-In-One has gone on a trip of it's own. No known fix is available other than taking it to be fixed by a computer geek.
In that case, I might as well put that money on a new wireless printer and do what you know what with this one.
Bob Mullay
bmullay@att.net
I’m frustrated
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Inappropriate?
Welcome to the HP experience. We have two problems, one much like yours. Have an HP all-in-one that recently quit under warranty. HP fairly quickly sent us a 'refurbed' unit. Good deal, until it failed to work out of the box! Issue still not resolved.
Other problem is with the laptop dv6700 I had built by HP on their web site for use by my granddaughter. Long story short, after months of frustration over the phone with HP techs troubleshooting this thing, it finally went to dark screen mode and will not boot beyond that - though the mouse still works, if you like watching the arrow cursor move. A self-inflicted problem occurred when my grandkid's other granddad took the machine home to try to get it to boot up. By the time he discovered it was not going to work and returned the thing, it was now 19 days out of warranty.
Without going into further conversations with HP tech and managers, I have since mailed Mr. Hurd a personal letter describing this issue. HP, at least, received that letter on October 7, 2009; I have yet to receive as much as a courtesy reply.
My understanding is that HP had/has problems with their dv model laptops. Failing any resolution, I am looking for others in similar situations to pursue a possible class action lawsuit.
I’m frustrated
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