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HP Customer service now a SCAM
HP, you used to have the best customer service in the business, now you have screwed up my entire PST/CAL,& PAB files. You won't help. You say it's out of your scope. It has never been out of scope before. My brand new harddrive failed massively after 1 year of HOME use. No hard 12 hours a day work, no serious multitasking. No way to boot to safe mode , no way to get to system restore. Just a complete wipeout. I have extracted 119 files that were backed-up through your "back-up and recovery" program. Now you won't help me install them. This is a HP Pavilion a6000 desktop. That's all I wanted - help installing my backed-up pst's.
Being in the tech business with one of your major partners (Intel) means I know a heck of a lot of people that I will be warning them to NOT buy from HP again. I travel the world with Intel doing tradeshows where I meet thousands of people in the tech world. I will tell everyone of them. I am also twittering this to everyone I know.
I am the tech fatale in my family. I make every decision on electronics, especially computer related ones in my household. You have lost a customer forever. You don't even seem to care. That tells me all I need to know. Your company is definitely going to be losing market share since you are now promulgating a customer service strategy of "take their warranty money and give them no help" Goodbye- forever.
Being in the tech business with one of your major partners (Intel) means I know a heck of a lot of people that I will be warning them to NOT buy from HP again. I travel the world with Intel doing tradeshows where I meet thousands of people in the tech world. I will tell everyone of them. I am also twittering this to everyone I know.
I am the tech fatale in my family. I make every decision on electronics, especially computer related ones in my household. You have lost a customer forever. You don't even seem to care. That tells me all I need to know. Your company is definitely going to be losing market share since you are now promulgating a customer service strategy of "take their warranty money and give them no help" Goodbye- forever.
I’m very angry
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Inappropriate?Sorry to hear of your troubles. I'm confused by your description - was it a brand new hard drive or a year old one? If 1yr old, I would have thought it is out of warranty. In any case, the warranty explicitly does not cover loss of personal data - no computer or software warranty by any vendor anywhere will cover this. However, all you need to do to access your recovered data is to copy them to the correct locations on the replacement hard drive.
Eg close all Office applications, then search for '*.pst' and note the name & file location. Then rename your recovered pst file to match the new one and copy it to the relevant location. Then relaunch Outlook and you should see your old data there. This information is widely available after a brief Google and actually lies in Microsoft's realm. Try here for starters:
http://www.howto-outlook.com/howto/ba... -
Inappropriate?HP Hard Disk do have know problems- my old HP Pavilion DESKTOP pc stopped booting because the entire thing went deleted. I'm using that same pc as i speak on Ubuntu because i lost the recovery partition. Guess what...I'm using the old one because my new one laptop is currently on HP Repair.
I’m thinking that islandidea is probably having a bad time.
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Inappropriate?Like most computer vendors, HP don't actually manufacture the hard drives - they are bought from mainly Fujsitu or Seagate. They are a stressed device and inccorect use or abuse can dramatically shorten their life.
However, most hard drives that are returned as 'dead' turn out to have viruses or other corruptions and the disks are fine. -
Inappropriate?You work for Intel and travel the world doing trade shows and you don't know how to restore your PST files? Should you even own a computer?
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