HP Extended Service Plan Hostage on Pavilion tx 1000 Laptop running VISTA
I have a HP Laptop: Pavilion tx 1000 that I received as a gift > a year ago. Due to it having MS VISTA ( I'm not a fan of VISTA, but that's another topic), I Just started to use the NEW Laptop. It keeps coming up with a pop-up window ( like every 30 min.) to purchase an Extended Service Plan and I can NOT get it to go away / delete it. When I called HP service, they COULD NOT tell me how to disconnect it because it was > a year from being purchased - hence they WOULD NOT talk to me unless I was willing to $$ PAY $$ for the service call - Talk about getting PO.... PLEASE - can anyone tell me where to find the link / code to DELETE this PopUp?
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Inappropriate?email me and i will walk you through it....Had the same problem.
c.bradley.ny@gmail.com
yah your right vista sucks. and hp service people the same.
respectfully submitted,
c. bradley
I’m confident
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Inappropriate?First try this...
If I remember correctly, the application that makes the HP Extended Service Plan notice pop up is the HP Total Care Advisor. To turn it off, press Win+R and type msconfig, go to the Startup tab and uncheck HP Total Care Advisor and click Apply and OK and restart your computer.
You can always turn it back on by either checking it again in System Configuration (msconfig), and restarting, or going to Start>All Programs>HP Total Care Advisor.
if you need more tweaks , please eme.
We can also do a "Windows Remote Assistance" Request and you may follow along.
Start>>>Type in Windows Remote Assistance">>>>in the start search box>>>
Click On Invite someone to help>>>enter password and email it to me>>>your outlook will pop-up and then enter my email address. Please allow 24 hours as im not online all the time , but i will get your problems taken care of.
c. Cradley
I’m confident
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Inappropriate?This worked for me!
Remove an automatic action from Task Scheduler
To prevent automated tasks from starting multiple times, remove the entry from the Task Scheduler by performing the following actions:
Click Start , type Scheduler in the search field, and select Task Scheduler when it appears.
If prompted for permission, click Continue .
In the left column, click Task Scheduler Library .
In the center column, select the task you want to stop.
In the right column, click Delete , and then click Yes to confirm deletion.
Close the Task Scheduler window.
The task or reminder will no longer begin automatically.
All of those annoying pop ups were in here. -
This is the action you need to perform and you won't need to let anyone else on your computer. -
I think the system would not allow you to delete it, but just disable it. Calling HP without getting a solution to it. -
Inappropriate?I have the same issue but I have tried to remove it from the task scheduler library and it will not allow me to delete or disable it. My case is up in the case manager department now and I am ready to get rid of the computer and go with another brand. I have even made a recovery set of disk and I cannot even do a recovery on this computer or a system restore to an earlier date.
I’m confused
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I have the same problem with my new IQ790D -
Inappropriate?Has anyone found out how to remove the entry from the Task Scheduler? I have this same problem with IQ790D. HP support is hopeless. One even tell me my PC get a virus. I told the help desk if my PC get a virus, it must be originated from HP !!
I’m sad
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Inappropriate?hmm.. you may try this :
when the popup comes ,open taskmanager select the program through which this popup comes
right click on the program then go to process
check the exe name of the proccess
right click on process then select "open file location"
and then rename it to name.exe.old
hope it works... -
Inappropriate?I tried to do what Prada suggested and it did not work, stated I did not have permission but when I switch to my administrative account, the task scheduler did delete the HP ESP. Switch to your administrative account and see if you have success. Thanks happilyeverprada
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Inappropriate?You should try this.
log on the main adminitrator account
Click Start (Windows logo)
type Task Scheduler in the search field
select Task Scheduler when it appears.
If prompted for permission type administrator password or click Continue .
In the left column, click Task Scheduler Library .
In the centre column, select the task you want to stop (extended service plan)
In the right column, click Delete
then click Yes to confirm deletion.
Close the Task Scheduler window.
The task or reminder will no longer begin automatically.
I -
Inappropriate?i have a pavalion dv2000 and i have the same prob of most i guess..the extended service plan i tried to disable it but i really failed......i searched for the hp total care advisor but it's just nt there nd i really wnt it 2 be gone coz it's soooo disturbingg......
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Inappropriate?Alright, so I went through the hp support process via their chat service, and eventually, ended up getting it fixed. Since I saw this thread earlier, while trying to get a solution, I figured I'd save some people a lot of trouble. Here's the solution for all those people who's computers wouldn't allow them to delete the process from the task scheduler. It's taken directly from my chat log, and as you can see, I was a bit skeptical at this point :P
Kelvin : Here are some alternate steps which you can try :
Kelvin : The issue which you are facing is due to the incorrect format which leads to an error in the Transaction Manager. Hence to isolate the issue let us try the following steps:
Kelvin : 1. Click Start--> click All Programs, click Accessories, and then right-click Command Prompt.
Kelvin : 2. Click Run as administrator.
Kelvin : If you are prompted for an administrator password, type the password. If you are prompted for confirmation, click Continue.
Ben Schmidt : ok
Kelvin : At the command prompt, type the following command, and then press ENTER:
fsutil resource setautoreset true DriveLetter:\
Kelvin : Note The DriveLetter placeholder represents the letter of the hard disk drive that contains the Windows system folder. By default, the drive letter is "C."
Kelvin : Restart the computer.
Ben Schmidt : Ok, and what will this do?
Kelvin : Performing the above will recorrect the Transaction error and you can directly delete the extended wararnty service plan option from Task Scheduler as mentioned above if you still receive the Pop-up.
Ben Schmidt : Alright, thanks. Hopefully it work!
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