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HP Laptops Are Worthless
I have a fully loaded dv1000 laptop ($2,700). HP's history of poor service, coupled with an inferior product and reputation will not let my good conscious purchase anything further from this company.
I had a 3 year full coverage warranty on my HP, and had to send it in for the same problem at least once a year. The last time I sent it in was right before the warranty expired, and 3 months later the entire thing completely quits on me yet again (it won't turn on anymore). The problem is that HP only guarantees their supposed "repairs" for 3 months. Their customer "support" was useless, and I spoke to a supervisor/case manager who was even less helpful than the call center in India.
To anyone reading this, I'd be highly suspect of any "customers" trying to convince you to give HP another chance. In this economy, a business that treats their customers as second rate will not succeed. I forgive you for your ignorance HP, but I will not buy another inferior product from you...and neither will any of my friends, neighbors, co-workers, business associates or anyone I come into contact with. Apparently, there are too many players in the game and HP is ensuring one less.
I had a 3 year full coverage warranty on my HP, and had to send it in for the same problem at least once a year. The last time I sent it in was right before the warranty expired, and 3 months later the entire thing completely quits on me yet again (it won't turn on anymore). The problem is that HP only guarantees their supposed "repairs" for 3 months. Their customer "support" was useless, and I spoke to a supervisor/case manager who was even less helpful than the call center in India.
To anyone reading this, I'd be highly suspect of any "customers" trying to convince you to give HP another chance. In this economy, a business that treats their customers as second rate will not succeed. I forgive you for your ignorance HP, but I will not buy another inferior product from you...and neither will any of my friends, neighbors, co-workers, business associates or anyone I come into contact with. Apparently, there are too many players in the game and HP is ensuring one less.
I’m frustrated at HP's poor customer support & products
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Inappropriate?I completely agree with you. After having to deal with their support for going on 6 weeks now and not even being close to a resolution (resolution is simple, replace the DVD drive and battery) I will never ever by an HP product again. If it is marked HP, whether it is printers, calculators, computers, monitors, etc. I will avoid it. As the IT purchaser for my company, HP has lost more than one sale from this.
I’m frustrated
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This answers the question
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HP's calculator's aren't made by the same company as all their other shit. -
Inappropriate?Of course they'll succeed. I'm not trying to be rude here, but they've got the money. They have nice ads, too.
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Inappropriate?Hi !
Unfortunately, you are right. This happens to thousands and HP wont admit faults in their products. After sales service is even worse than the products.
I've created a facebook group against HP products :
http://www.facebook.com/group.php?gid...
Please join and lets make it known that HP is NOT worth it!
I’m ANGRY!!
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Inappropriate?I have had a similar experience. All I need is a replacement AC adapter for my 7 month old laptop, and here is my story:
I purchased a HP Pavilion DV6 laptop computer in March of this year. On September 8, 2009, my AC adapter burned out and stopped working. I spoke to someone on the HP online tech support website that evening and she told me that it would take over a week to send out an AC adapter. After some pushing, she told me she could expedite it and have it sent to me to arrive in 3-4 business days (arriving either the 11th or the 14th at the latest). I waited for the adapter, and being a poor student spending thousands of dollars on applications, I did not want to go out and purchase the $70 replacement from Walmart. When I had not received a confirmatory e-mail from HP about the chat conversation and the shipment , I called tech support the next day and they said the product would arrive in 3-4 business days. I received a call from case management asking if the issue was resolved on September 14, 2009, and I told them I still had not received the part. The case manager, John, basically said “Well it takes a while.” I waited until Thursday September 17th to contact HP again and the Joyce from tech support gave me some story about how parts are backlogged and software issues and how it was unknown when they would have a part available to ship. She even had the nerve to suggest I ask around among my friends and borrow someone else’s charger. I told her the suggestion was ludicrous and asked her to speak with a supervisor. She said the supervisor was busy and would ask the supervisor to call me that night. Needless to say, I never received a call. I called HP tech support at 8:30 this morning (September 18th) and Luv on tech support asked me to wait while he connected me to a supervisor. I was on hold for 30 minutes to be told by Michelle, another case manager, that she cannot do anything for me and I have to wait for John, my case manager, to call back. So in a nutshell, 10 days, still no AC adapter, and still no help from HP. Talk about great customer service – no respect for the time or needs of customers whose money they already have. All I really want is an AC adapter Fed Ex-ed to me overnight, and to arrive on Saturday at this point, or to reimburse me the $70 for a charger I will have to buy from Walmart. As someone who spent several hundred dollars on a laptop so that I could do my work and school, this is not asking too much for a 7 month old computer.
I’m frustrated
