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HP Pavilion DV1000 should be recalled - won't somebody help us?
Hello, all.
I bought an HP Pavilion DV1000 2.5 years ago. I customized it and it was my pride and joy. I was so excited - it was the first laptop I ever bought for myself. Everything else I owned was a hand-me-down. Therefore, I wanted all the bells and whistles, and decided to go with HP because my previous hand-me-down was an HP and it lasted forever. Well, after 2.5 years...and of course, after the warranty expired...it fell apart. The computer switches from AC to battery, back and forth - then stops acknowledging the power altogether...then it shuts down. Please note that all of this happens WHILE its plugged into the wall. And no, its not the electrical socket. It's definitely the computer. If you do a search on the web for "DV1000 No Power Up", you'll see what I mean. I'm not the only one with this issue, and HP is not acknowledging it AT ALL.
To add insult to injury, I moved to Canada temporarily for my husband's job. Did you know that you CANNOT call HP US from Canada? It is absolutely impossible. I can't even call HP Canada and ask for a direct number to the US...or to be transferred. It's like they don't want to have anything to do with each other. They don't give a darn about their customer...its all about keeping them separate entitites!!
So, what have I done to fix this problem? 1 - Called HP Canda for help 2 times. They could do nothing but give me a list of authorized resellers. 2 - went to an HP authorized reseller IN CANADA. 3 - They said it was the power cord. I replaced it. That's $50. Didn't help. 4 - Then they sent me directly to the guy they would have sent it out to themselves. The guy had it for 5 days the first time - thought he fixed it when he didn't. 5 - I went back again, left it with him for another week. Thought he fixed it, but he didn't. That's $200. 6 - Then I replaced the battery. But I had to call my brother in the US and ask him to buy me one and ship it to Toronto because there was no way to get the battery here. That didn't help. That's another $200. We're up at $450, folks...and the problem is still not fixed. I'm 1/3 of the way to a new laptop by now. 7 - Last ditch effort, I do a search on google for problems with the dv1000. I get mega results. I realize its not worth pouring anymore money into the thing, and I give up.
Now, I'm without a laptop. I blew $2400USD for this laptop, then an added $450 for repairs that didn't help...that's $2850 for this thing...that doesn't work. What a disappointment. I can't believe that no one wants to help.
And to think I was considering buying another HP after this debacle...but then I got smart. I did another search for their DV6000 (6500) laptop out of curiousity since it was getting good reviews...and found a whole new mess of complaints about the model and its wireless issues. That's when I said no way.
HP will have to do some serious apologizing and replacing for me to ever consider giving them a thumbs up again. I used to recommend them to EVERYONE. I was their biggest fan. Not anymore. No way.
I bought an HP Pavilion DV1000 2.5 years ago. I customized it and it was my pride and joy. I was so excited - it was the first laptop I ever bought for myself. Everything else I owned was a hand-me-down. Therefore, I wanted all the bells and whistles, and decided to go with HP because my previous hand-me-down was an HP and it lasted forever. Well, after 2.5 years...and of course, after the warranty expired...it fell apart. The computer switches from AC to battery, back and forth - then stops acknowledging the power altogether...then it shuts down. Please note that all of this happens WHILE its plugged into the wall. And no, its not the electrical socket. It's definitely the computer. If you do a search on the web for "DV1000 No Power Up", you'll see what I mean. I'm not the only one with this issue, and HP is not acknowledging it AT ALL.
To add insult to injury, I moved to Canada temporarily for my husband's job. Did you know that you CANNOT call HP US from Canada? It is absolutely impossible. I can't even call HP Canada and ask for a direct number to the US...or to be transferred. It's like they don't want to have anything to do with each other. They don't give a darn about their customer...its all about keeping them separate entitites!!
So, what have I done to fix this problem? 1 - Called HP Canda for help 2 times. They could do nothing but give me a list of authorized resellers. 2 - went to an HP authorized reseller IN CANADA. 3 - They said it was the power cord. I replaced it. That's $50. Didn't help. 4 - Then they sent me directly to the guy they would have sent it out to themselves. The guy had it for 5 days the first time - thought he fixed it when he didn't. 5 - I went back again, left it with him for another week. Thought he fixed it, but he didn't. That's $200. 6 - Then I replaced the battery. But I had to call my brother in the US and ask him to buy me one and ship it to Toronto because there was no way to get the battery here. That didn't help. That's another $200. We're up at $450, folks...and the problem is still not fixed. I'm 1/3 of the way to a new laptop by now. 7 - Last ditch effort, I do a search on google for problems with the dv1000. I get mega results. I realize its not worth pouring anymore money into the thing, and I give up.
Now, I'm without a laptop. I blew $2400USD for this laptop, then an added $450 for repairs that didn't help...that's $2850 for this thing...that doesn't work. What a disappointment. I can't believe that no one wants to help.
And to think I was considering buying another HP after this debacle...but then I got smart. I did another search for their DV6000 (6500) laptop out of curiousity since it was getting good reviews...and found a whole new mess of complaints about the model and its wireless issues. That's when I said no way.
HP will have to do some serious apologizing and replacing for me to ever consider giving them a thumbs up again. I used to recommend them to EVERYONE. I was their biggest fan. Not anymore. No way.
I’m frustrated, angry, disappointed
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Due to volume, only the 15 most recent replies are being displayed
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Inappropriate?I started having problems right after the one year mark but it only has a one year warrenty. I think they should make good on this bc i spent $1,500 on a computer and it didnt even last 2 years. that is stupid and crazy. Bt now i have a gateway and it works great and the wireless connection is so much faster than the HP i had. so i am glad that i have this one now but i still have a $1500 computer that is sitting in my bed room wasted. I will never buy an HP again. and i told the manager that i talked to that.
I’m annoyed
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Inappropriate?class action lawsuit if you want to jump in..
http://www.sfmslaw.com/pages/cases.ph...
I DONT KNOW IF ANYONE HERE HAS THIS LAWSUIT ADDRESS BUT IT WAS GIVEN TO ME BY A GOOD FRIEND WHO HAPPENS TO BE A COMPUTER SPECIALIST.
I’m SOOOOO disappointed. My computer is the one thing I need to survive... anything else can fail-- the dishwasher, the washing machine, the kitchen lights, i can handle those.. but the laptop???? !!!!!
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Inappropriate?I heard this from my brother ... says the one he got has a firewall that protects him from any virus no matter the website he goes on.... I will bring more information to this site if I find out which model it is.
I’m tired
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Inappropriate?I added to this thread 5 days ago. That night I completely disassembled the computer and removed the large accumulation of fluff that was blocking the vent to the fan. Since then I took it on a long trip, working with the laptop in sun in a car. It had no shutdowns at all.
After hearing other dismal reports here and in a few other forums, I'm pleasantly surprised my box recovered so well.
So, _for me_, cleaning the inside or possibly tightening the fan assembly so the thermal pad was seated properly may have solved the issue. But I changed nothing that should affect a voltage rail or anything power related, so it definitely seems thermal.
Note that this condition could, in theory, cause permanent if a themal sensor did _not_ cause a shutdown in time to save a part on the motherboard. In my case, so far I have noticed no permanent damage.
In any case, my particular model (DZ731AV) with a 1.5 GHz pentium-M and a 5400 rpm drive (instead of 7200), is now back to fully functionality 4+ years after I bought it. Note that when I bought it, I specifically did _not_ get the fastest CPU and hard drive both for battery life and to avoid potential problems with heat. The faster components can suck down more battery power and generate more heat. For a particular laptop model, I'm sure that _no_ manufacturer changes components on the motherboard except possibly the cpu heatsink, so those components may be performing at their limits in a slightly hotter environment (this could constitute a design flaw, but without proper testing it's difficult to say). So I opted to not get the fast cpu or faster spinning drive. I may even get a replacement solid state drive which should be cooler (and be much faster) than my old 5400 rpm drive (original 2005). I'm pretty certain that whatever laptop I get in the future will have an SSD since the prices have come down to earth in the last few years. -
Inappropriate?After dealing with my Hp for sometime, I finally gave it a rest. I have filed a complaint with the lawsuit and still have not heard from anyone on it. I just wanted to let everyone know that I recently bought an iMac and it is the best investment that I have ever made. I will never buy another pc again and will not buy another Hp product EVER. I am so pleased with my apple product and would recommend it to everyone. They are so helpful and courteous and you can tell they really love their job. Apple is obviously treating their employees right and they must keep the morale at a high level because you can feel it when you walk in the door. I love my Apple computer and everyone that has helped me with it. They have free classes that you can take and great free tutorials online. Save yourself some grief and buy an Apple!
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Inappropriate?...and another one bites the dust. Friend gave me his broken dv1000 to mess with. It is doing the same thing that everyone else said. All lights come on, fan spins once, hd spins up...after that is like a 2 dollar light up toy from the dollar store. I am going to order a new mobo and cpu fan.
I’m undecided
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Inappropriate?After cleaning the inside of the laptop and the CPU fan ducts, it was much more stable, but I did occasionally see the mysterious power loss (maybe once every couple days).
I did one other thing I did that seems to stabilize this platform. The "real time clock" (RTC) battery (_not_ the main battery, but the small coin battery used to retain BIOS settings and the clock date/time - you have to unscrew the case and get to the motherboard to see it) holder had one end loose. The solder joint had broken free. The computer would lose BIOS settings (for instance, the clock would reset to 2004) when it would turn off. I believe the RTC battery was not recharging at all.
I resoldered the battery holder contact and after a day or so (after it recharged I assume), I no longer saw the loss of BIOS settings and the computer was much more stable.
Now I have been running this way (clean insides, good RTC battery) for almost a month with _no_ mysterious shutdowns.
So, for others out there, you may want to take a look at the RTC battery holder and see if it is loose or disconnected.
Disassembly instructions are in this document:
http://h10032.www1.hp.com/ctg/Manual/...
(section 5.14 talks about the RTC battery) -
Inappropriate?I too have the same problem with my HP pavilion dv 1000, I was wondering ...can I fit an Hitachi's Deskstar 7K160 hard drive instead of a HP? -
Inappropriate?It's disgusting. Shouldn't we sign a petition for a recall. You may all contact me at mysticisa@hotmail.com I will write a letter and give it to an attorney.
Izzy -
Inappropriate?Same problem with my dv1000 that is about the same age as jewdy7's. I rarely used this computer but once a week (except when I went on trips). One day, out of the blue, it wouldn't turn on. I paid a $45 diagnostic fee to find out that the motherboard is bad! This is the first time I've ever had a motherboard go bad on a laptop; and I've owned several.
I know HP isn't obligated to do anything outside of the warranty period but it is disappointing to hear that so many people are having the same problem and HP isn't responding.
I’m very disappointed
