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HP Pavilion DV6500 Laptop - Black screen - 6mths old.
I have a six month old HP Pavilion DV6500 Entertainment laptop computer. The computer was working fine yesterday and when I turned it on today I received a black screen with no whiting or cursor displayed. I have turned it on and off, attempted to reboot with the HP Recovery Disk, remove battery and plugged it in to recharge. Nothing seems to be helping. Attempts to contact HP support on the phone stated that I'm ringing outside work hours. I have not installed any software and am not running periferral items.
Does anyone have an idea.
Does anyone have an idea.
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Inappropriate?I researched this problem, one person stated to remove the computer from external power source and then remove the battery and leave the battery out for at least half an hour, something about residual voltage? I did then, leaving it out for one hour and replacing the battery. After replacing the battery the computer started without a problem. I hope this helps others. Paul.1 Comment
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Since I reported this problem (11months ago) and then solved it by removing the batteries, the computer has worked without a problem. Actually worked extremely well, I posted my problem for help and later reported how I solved same for the help of others. I am very happy with my HP purchase and don't understand the negativity of some people. I don't agree with some comments that just seem to vent their spleen about computers and HP. I am glad that some people have read this and it has fixed their computers. -
Inappropriate?Paul, thank you! You beat everyone to it. I was going to ask about the battery and whether or not it sounded like any motors were running in that laptop. Glad you figured it out!
I’m very happy to hear this
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Inappropriate?Hey Eric. I read Paul's note and yours and tried it on a DV6500 that had the same problem. It worked and came back ok. Any clue as to why the screen goes black and won't come back on even if the keyboard or mouse are used? Paul said something about residual voltage. Any update to that? Thanks for any help.
Rich -
Inappropriate?Mine crapped out too. I had to send it to HP and have my hard drive replaced. it was fried. Overheating i gather, my computer doesn't get hot anymore with this work being done.
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Inappropriate?um. maybe i'm an idiot. but where's the battery at on this thing...mine did the same thing.
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Inappropriate?I just bought a brand new hard drive for that laptop, it's a Pavilion zv5120.
Windows installed without a hitch, drivers installed without a hitch...
Left it alone for a day...
Started it up this morning to start installing programs and get it set up to actually USE the darn thing...
Same exact problem. Screen goes black. Turn it off and back on, screen goes black after two seconds... not enough time to try to run any diagnostics. -
Inappropriate?I've had the same problem with my fully loaded dv1000 laptop ($2,700). HP's history of poor service, coupled with an inferior product and reputation will not let my good conscious purchase anything further from this company.
I had a 3 year full coverage warranty on my HP, and had to send it in for the same problem at least once a year. The last time I sent it in was right before the warranty expired, and 3 months later the entire thing completely quits on me yet again (it won't turn on anymore). The problem is that HP only guarantees their supposed "repairs" for 3 months. Their customer "support" was useless, and I spoke to a supervisor/case manager who was even less helpful than the call center in India.
To anyone reading this, I'd be highly suspect of any "customers" trying to convince you to give HP another chance. In this economy, a business that treats their customers as second rate will not succeed. I forgive you for your ignorance HP, but I will not buy another inferior product from you...and neither will any of my friends, neighbors, co-workers, business associates or anyone I come into contact with. Apparently, there are too many players in the game and HP is ensuring one less.
I’m frustrated at HP's inferior product & service
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I totally agree with everything you said very inferior product and service I have the same problem. It not just with the laptops but I unforuantly also own a desktop less that 2 years old and has had to be sent in 3 times already this is the 2 time for the laptop it was repaired the first time and went out less than 2 months later of course it was 4 days after the warranty expired. This black screen is a know problem with hp. they did issue a service enchancement giving another 1 warranty on some models. those can be found at HP limited warranty service enhancement, didn't work for me still fighting them
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Absolutely right, I had so many problems with a little over than a year old HP laptop, it's just unbelievable. Never again. I did read all the forums on the black screen problem, nothing helped, not one thing. Started a chat with HP customer help and after an hour, they did seem to help with the black screen problem providing this link: http://h10025.www1.hp.com/ewfrf/wc/so...
Just click on download and follow - it will restart and then you should get fixed. -
I agree with your comments. I have a DV2310US from HP that has exactly the same problem. They fixed it last year and now the same problem has come back. I talked to their customer service. They directed me to a HP approved repair center, now that it is out of warranty and guess what- their charge is $95 / hr. In the time it takes them to open up and fix this thing, Ill have me a brand new laptop. I will never buy another HP.
Ive tried all their usual solutions - removing residual voltage, unpluggin the harddisk, removing and placing back rams etc, nothing works. -
Inappropriate?The same thing happened on my dv2000 and it was only like 3 months old... after getting very angry with my brother (because i thought he broke it) i took it to best buy where i bought it and they said the back light burned out on it... the back light i guess is what projects the color to the screen. Since i bought a warranty from them they fixed it within a week..
No warranty=Big problems
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this solves the problem
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i can fix the back light, for cheap , PM fosg2000@gmail.com
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Inappropriate?There are something wrong with the connector wires with the LCD to main board when your laptop working too long the wires may disconnect as the hot temperature. So I suggest you take your HP DV6000 battery to repair center, no other ways.
Hopes that help you.
I’m unconcerned
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Inappropriate?hi i had the same problem. tyr to open the computer starting for the bottom of the computer and whene you open it than just simply clean it with a air commpressor or anything that contains pressurised air. put it back together. if that doesnt work than i wouldnt know. try taking it too geek squad if it doesnt work.
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This reply was removed on 08/16/09.
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Inappropriate?I had the same thing happen to me the first part of Oct of this year (2009). I had it sent back to HP and they replaced the motherboard and the ram. It worked fine when I got it back, until last night when it did the same thing. I have taken it back to Best Buy and they have returned it to HP...don't know what they will say this time.
I’m frustrated
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It is becoming increasingly clear that, even under the best circumstances, 'free' repairs/replacements, etc., your frustration with HP laptops will continue. As I indicated in my letter to HP's CEO, Mark Hurd, I have a running Dell PC that is over eight years old and I have never experienced the frustrations I have had with this dv6700 HP laptop - it is now a very pretty, large, paperweight!
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Inappropriate?Welcome to the HP experience. HP is obviously NOT the same company that used to make reliable products!
We have two problems, one much like yours. Have an HP all-in-one that recently quit under warranty. HP fairly quickly sent us a 'refurbed' unit. Good deal, until it failed to work out of the box! Issue still not resolved.
Other problem is with the laptop dv6700 I had built by HP on their web site for use by my granddaughter. Long story short, after months of frustration over the phone with HP techs troubleshooting this thing, it finally went to dark screen mode and will not boot beyond that - though the mouse still works, if you like watching the arrow cursor move. A self-inflicted problem occurred when my grandkid's other granddad took the machine home to try to get it to boot up. By the time he discovered it was not going to work and returned the thing, it was now 19 days out of warranty.
After having further conversations with HP tech and managers who only offered 'pay' to repair services, I have since mailed Mr. Hurd a personal letter describing this issue. HP, not sure about Mr. Hurd, received that letter on October 7, 2009; I have yet to receive as much as a courtesy reply.
My understanding is that HP had/has problems with their dv model laptops. Failing any resolution, I am looking for others in similar situations to pursue a possible class action lawsuit.
I’m thinking HP is walking the dinosaur road
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My name is Ed from Columbus. My HP's screen is totally black until I apply pressure to the screen. It only makes half of the screen display an image after that. I'm going to take out the battery like Paul and pray that it solves the problem.
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Inappropriate?Paul: If that thing is still under warranty, my recommendation is to attempt a return for refund action! Try to find one not made in China (getting almost impossible). From all indications, these HP laptops are currently designed by terrorists. . . .
I’m notifying Homeland Security about HP's possible terrorist operation
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Inappropriate?Sorry Paul, previous comment meant for Ed Stevens. Actually, applies to anyone having purchased any HP product.
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Inappropriate?I bought an HP Pavilion 9700 Laptop in Jan '08 from Officemax.
Starting from yesterday, my screen doesn't work. I need to connect it to a monitor to see my work.
Could you help me fix this problem? I tried to open / close my laptop many times, but the screen won't work. -
Inappropriate?all:
i have similar or perhaps same problem. at this point my concern is simply to recover my personal data. I have Windows 7 (just upgraded recenlty). Does anyone know how i can get the data out. If i buy an adapter, hook it up to another pc, will i be able to view windows 7 file structure and go to specific folder? Looking for easiest way to recover the data.
