HP Pavilion DV 6000 Motherboard failure

I got an HP laptop dv 6253 series in 2007 april. Six months later it started creating problems. I got it for my studies. During my exams it just wouldnt start and it made beep sounds. Since it was under warranty I send it to HP repair centre and they said they had to replace my motherboard. I was shocked, it was a new laptop. I should have asked HP to give me a new laptop. Any way I had my exams and I just send it to them. I got it back after one week.When I got it back my wireless which was working perfectly stopped and I had to send it back again to fix the wireless. It worked fine again for 6 months.Then the same problem reoccurs and by then the warranty expired. I call HP, I get transferred to different people in different countries and I loose a lot of money on my phone. I was frustrated and I tell them my problem and they say your warranty has expired therefore you will have to pay 275 pounds and only then we will repair your laptop. I told them to check my file and that HP had sold me a defective machine which gave me problems from the start.If it was a machine which made the problem for the first time paying the money would be fine but this machine was sent twice to the repair centre during the warranty period!! HP sold me a defective machine and took money from me and wanted to extract more money by means of repairs for the machine.
I said I want to speak to a manager and they said there is no use and told me that I could give my laptop to an independant agency. I dont need them to tell me that. I finally gave my laptop to an independant repair centre. And they found out that the motherboard was never replaced by HP in the first place, they just replaced a particular part. I made the mistake of buying an HP laptop and then when it crashed just few months after I got it I didnt ask HP to replace the laptop. The dv series was not a reliable one and my friends had the same problem too. I just got my laptop in 2007 and I spent a lot of money on it and then I spent 200 for its repair and I have to keep spending as the problem reoccurs periodically. HP IS UNRELIABLE.

Try calling one of the following two numbers:

877-917-4380 for the HP Quality Case Managers (generally, you must already have a case on file with them, but they also usually speak English too)

or the Corporate Office

650-857-1501 and politely ask for the Executive Customer Service (if that doesn't work, try the Office of the CEO) - be POLITE and FIRM - aka, sound like you should be calling there

If you still don't get anywhere, try sharing your story with consumerist.com

**I had this same issue with my DV6000 FOUR times now and just had it fixed again, this time, two weeks after my warranty expired. It's a known issue with them and has resulted in them fixing them for free, out of warranty, in many instances (see: http://h10025.www1.hp.com/ewfrf/wc/do... )

my name is naresh malhotra.am computers hardware technition in MERCURY COMPUTERS LTD. KAMPALA (UGANDA).we sold meny hp pavillion model laptop and same laptop we got back becuse thare is no display and same is powering but after 5secound goes off.we cheack them in said having problame main matharboard witches same having repairebal and same time not..so meny coustomar has brought back laptop in under warrenty .me i dont have eny salution without replacing main matherboar.withes we dont get hear. In my place having hp sercice centre thos piple are refuce to give me salution abaut matherboard.now our all laptop is scrap witches for throing in dustbin. so lpz kindly if eny budy have salution to replace or bey matharboard plz reply............from naresh malhotra mob. 00256711287011

Hello all,

I bought a HP DV6516 tx laptop 21moths ago (Aug 07) from a dealer in India\Kerala\Trivandrum. Now while i was using it i just folded the lap to use it later. I opened it and boom the screen is not coming on. Again i tried restarting the machine. After that any key you press will make it restart. I took it to the service center. They told me the Motherboard is gone. I told them what kind of HP product is this. use it for 21months pay 60000 bucks for it and damn - you get burnt. They told if you have warrenty they will replace. For my bad luck. I skipped to take a 2yr warranty. Now i paid 7000 bucks for a post warranty for 1 damn year and waiting for the laptop to be repaird. They told me it will take 1month or more to repair it. I am waiting to get it repaired and to see how many months more will it work. Even if i get it repaired. I can't trust working on it anymore.

I wouldn't recommend anyone to buy an HP laptops again. That's why i am posting it anywhere and everywhere so that people read it and understand what type of products does HP provide to people like me. NEVER BUY HP products or services unless you are rich and foolish to waste your money.

Regards
Paul Joseph

http://pauljoseph.in

Another frustrated HP DV6000 owner. The beep and freeze when powered on was happening for a long time for about six months, I would normally work around it but turning the notebook off & on repeatedly. Until yesterday when it never turned on there was no beep. The screen is just a little brigth as soon as I turn it on but dims to black, no "HP Invent" logo or any bootup signs. Now the fan also turns on after about few minutes. I took it to BestBuy they suspect a Motherboad issue and say it would cost $600. I paid about $900 for the notebook like 20 months back.

HP laptops suck. I have a old Compaq presario 5 years now no issues, though.

877-917-4380 for the HP Quality Case Managers

I called but the suck HP customer service say my laptop out of warranty day, ask me for 600 to get a new one.

So I buy a new one in bestbuy

HP SUX big time.
I have the same problem with my HP DV6000 laptop, motherboard failure after 18 months.
I will NEVER buy anything from HP

well, in addition to being a programming and a web designer/programmer i am also a PC repair technician. My wife uses an HP dv6000 series. and i use a series of it as well. My system personally i use it for programming and webdesign. I have had my laptop for a bit over 2-3 years now. my wife's own was a bit over 1-2 years. my system is working fine. Just some keyboard and touch pad problems due to soda spilling underneath it. i guess some how it get to the point enough to effect the keyboard/mouse. Keyboard is only effected to where some keys don't work, but most of the keys including which i would use for typing and enter, ctrl and such is working. touchpad is working, where you can slide your finger in it and the mouse move but the buttons on it isn't. On my wife's own the motherboard went down. it just all of a sudden stop turning on. so from a repair stand point it looked like the motherboard wasn't routing the power to the rest of the components of the PC except for the lighting. oh and with my PC my powercord gave up on me and i had to buy a new one

As far as the post above is concern. There's a number of things that could tribute to a motherboard failure. firstly The fans in the PC going out or discontinue working properly. Fried the motherboard.. to prevent this one is advised to buy a PC cooling system. This will prevent the PC from overheating which will avoid frying the motherboard. Also could be throwing down the PC. i'm not saying HP is not at fault. But i am also saying it could be some things because fans might not have been working.

If you are a UK consumer and are having problems with your HP Laptop take it back to the store you bought it from and demand a refund under the Sale of Goods Act 1979. Don’t worry if it’s out of Warranty you have upto 6 years to raise the issue under this Act although you may have to prove the goods were not of ’satisfactory quality’ and the fault was inherent. Do an internet search to find numerous examples of HP laptop failures and check out HP’s own user forums to support your claim.The DV6000 series in particular seems prone to failure and HP offered an Extended Warranty service to some but not all consumers whose laptops showed symptoms such as losing wireless access, failure to boot up, blank screens etc. It would appear that eventually the motherboard needs to be replaced due to an alleged overheating graphics card, cheap solder and poor cooling. For non UK consumers check out any consumer protection laws that may apply in your country.

I am ANOTHER HP customer experiencing Pavillion dc6000 notebook MOTHERBOARD FAILURE.
I purchased my laptop less than a year ago. I treat it like it's gold. I don't hook it up to the internet. The only thing I use it for is watching movies and my itunes. Arbitrarily, the whole computer wouldn't turn on and I called HP tech support only to find that it is the motherboard problem that is commonly happening to many HP buyers.
I called to the HP number above (Executive Customer Service) and asked them why HP wouldn't recall a product that has been known to be so faulty. I got no response, except that buying anything is a risk. There was also no solid answer as to what they are replacing the motherboard with when you send it back for free repair. It is supposedly going to be the exact same part or motherboard that matches your laptop, meaning it will be the same faulty product.
They are also trying to coax you into getting an extended year warranty for over $100, in case it happens again, which is appauling. They are trying to make more money off of their own mistake.

I'm extremely frustrated that I ever bought this computer. I will NEVER BUY HP PRODUCTS again. I feel like the company is completely untrustworthy and if they really cared about their customers, they would refund the money that was spent to buy their KNOWN FAULTY PRODUCTS.

Organizing HP Motherboard class action lawsuit

I have decided to gather and indication of interest for a class action lawsuit against Hewlett Packard. Please email me your name, address and contact phone number if you would like to join my effort in seeking vindication for the faulty products described by HP in the following post:

http://h10025.www1.hp.com/ewfrf/wc/do...

I'm not interested in making money from this, rather I just want to see the company stand behind their mistakes and provide me with what I paid $1000 for, a laptop computer that works. Any reasonable person assumes that a new PC has, under normal use, a life expectancy of 3-5 years; not 1-2 years. I am not paying $300 to have a computer fixed that I did not break. Its well documented that they made mistakes in their engineering process. This is the reason that they extended the warranty by an additional year, but what good is that if you weren't notified and given an opportunity to participate. The company has all customers phone and email address. Think about the number of emails you get from their sales department each month.

In closing, this is nothing more than a big corporation making a decision based on dollars and not sense. Situations like this are exactly what the legal system exists for.

HPMotherboardAction@yahoo.com

Best Regards

Hello all you HP "fans" we are a repair shop in Brussels belgium unfortunately a bit far....but we have good new. We have the solution for all the HP Pavilion DV problems, we can repair the motherboards.

The problem is quite simple to fix but we need to do a little bit of engineering to the motherboard so the problem does not come back again ....this is the edge we have.

So if you need repairs done on any of Pavilion DV series let us know

Our Computer Repair Shop contacts available on the contact page

I hope to be of service soon!

Add one more to the growing list of people with HP Pavilion dv6000 series notebooks gone bad due to a bad motherboard.

If you're interested, I'm detailing the particulars. But since much of it is repeated, feel free to skip to the bottom of this post for suggestions on what we all can do to pressure HP to remedy this.

I originally purchased my laptop at Best Buy in Jan. 2007. Sent it in for warranty service about a year later for minor issues (I had no idea it needed a new motherboard). They replaced motherboard and other thermal units (don't recall the specifics). Two weeks ago my computer wouldn't start up. Went through endless boot loop with nothing coming on the screen. Repair shop diagnosed problem to be bad motherboard. A little more than 2 1/2 years and two motherboards gone bad doesn't sound right. I complained to the 877-917-4380 for the HP Quality Case Managers requesting goodwill service to no avail, even though they admitted 1 in 7 go bad due to faulty motherboards. I also spoke with someone at and was basically told to eff off. After that experience, I contacted another local repair shop and as I described the problem I'm having the guy said "dv6000." He told me this is a known issue and that this model was "built to fail." Basically, HP knows the extent of this and has calculated that it's way to issue replacements or refund customers. I'm not a legal expert, but as one poster suggested, we need to band together to pursue a possible class action lawsuit. I've already contacted an attorney and suggest everyone out there do the same.
By the way, even for those whose computer failed during the extra warranty period, how were we supposed to know that HP extended the warranty. It's not something the local repair shop would know.
I'm asking everyone out there to put the word out to do everything possible to maximize the PR damage and aggravation factor to HP.
I'm listing suggested steps we can all take.

1) Call the 877-917-4380 Case Manager Number repeatedly and don't be rude, but be angry. Let them know that it is not acceptable to have 1 in 7 motherboards fail in less than 2 years. I'd say call 2-3 times a day, and demand to speak to someone else at every turn. Make sure you let them know the personal hardship that this has caused you and how you feel your experience with this computer and how HP handled this has damaged the HP brand name in your mind. If they offer to fix your computer out of warranty for free, fine, but if they offer you an extended warranty on your next HP purchase (that's what they did when I called) tell them that based on this experience you have no intention of ever purchasing an HP product again.
Keep in mind the reason that HP has basically told us to eff off is because we haven't made enough effort to let them know that selling bunk goods and not providing reasonable customer support is completely unacceptable.
We can change that by inundating them with complaint calls. There willingness to step up and either replace or refund us will depend on our ability to generate enough calling volume.

2) Call the Executive Customer Service 650-857-1501, and follow the same steps.
Rinse, and Repeat.

3) Contact the vendor from which you purchased your computer. Keep in mind it's not their fault so don't be rude to them, just make sure they know the specifics of your situation and ask that they forward your information up the food chain. I called Best Buy today and asked to speak to a Geek Squad manager or supervisor. It's important that they know how much damage this has done to HP's brand name.

I think there should be a website for victims of HP!!

I have had the same problem with my HP. I have an HP Pavillion DV6000 and the motherboard has failed. I called just out of warranty and paid for an additional warranty and was never notified. I called the numbers listed above and found that they don't care what you say and the "extended warranty" ended in August of 2009. I have already made a complaint to the Federal Trade Commission at www.ftccomplaintassistance.gov. I suggest that everyone else do the same. I am personally going to call my attorney and try to get this resolved, however I will never buy another HP product for as long as I live. I would love for everyone to post everwhere they can to not buy HP products.

Anita

call hp customer service until the end of this month, they are covering the replacement of the motherboard and calling it a service enhancement. call 1-800-474-6836 and hurry up, they are only doing it until oct. 31st!!! they will send you a box to ship your computer, battery and ac adapter to them. you have to get the info off the hard drive or you will lose it. they will repair the motherboard and ship it back to you completely cost free. i just called about mine yesterday.

I highly recommend you not to buy HB products at any costs...I bought a laptop and other accessories and they all failed just after the warranty expired, the screen, wireless card, charger started all started to fail one after the other.

Never buy HP products!
Never buy HP products!
Never buy HP products!
Never buy HP products!
Never buy HP products!
Never buy HP products!

I just found out my HPdv6000 is 11 days out of extended coverage.. Would cost me min of 259 to fix it . Is there a class action suit or anything we can do?

I used to LOVE HP, and would have recommended them to ANYONE. They had free customer service, and for years I used them at various offices I worked at. They were extremely helpful, until they went greedy!!!! They use Indian employees who know NOTHING, THEY CHARGE YOU to get no help.

I own a small business and called about my printer which didn't print my cheques from my software program. I was met with a friendly and kind Indian woman who knew NOTING, who kept putting me on hold, and who couldn't spell my own countries provinces, I had to spell everything out to her, one letter at a time, wasting my precious and valuable time and then pay for it???? What a fffffffnnnnnnngggggg joke!!!! I am pissed! We have people screaming for work here in Canada and we have to put up with the cheap labour force who knows nothing?

What company doesn't do this? We are all screwed!!!! LOL