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I just joined, where are my Hubdub dollars?
I just joined after reading the profile article about Hubdub on Wired magazine's site. After I confirmed my email address and logged on, I don't have any Hubdub dollars to play with. Is there a waiting period for new members?
I’m Confused
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The best answers from the company
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Emails to everyone affected should now be out.
A couple of users look like they aren't getting the confirmation email. We are taking a look into that one right now.
Nigel
I’m happy
The company says
this answers the question
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OK guys.
The system is now working for new users. People who have had already experienced the problem will shortly receive an email confirming their H$1,000 sign-up credit.
Sorry about the cock-up.
Nigel
I’m frustrated
The company and 2 other people say
this answers the question
The best answers from everyone
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Hello
So so sorry about this guys. We know about the problem and we're trying our damdest to fix it as quickly as possible. As soon as it's fixed, you'll receive an email telling you and your account will be credited automatically.
Again, apologies all round. Hope you enjoy the site once you finally get playing!
All the best
Lesley
Hubdub Category Manager
I’m sorry
4 people say
this answers the question
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This is a copy of an email I recieved from Lesley Eccles, Hubdub Category Manager. I used the contact us form and recieved a quick HUMAN response. I had issues with validating my email address, posting this question, and I have no H$ in my account to trade with.
Hi Jason
Thanks so much for your email. Firstly, thanks for your patience andcontinuing support - we do appreciate it. Secondly, I'd like to apologisefor the problems you've been having. We had a bug with the emailconfirmation and the Hubdub Dollars, but the guys are working on it rightnow and should have it all fixed in an hour or so. Really sorry for causingyou frustration, but delighted to hear you're willing to give it anothershot!We just went into public beta today so hopefully any beta glitches will comeout of the woodwork and be dealt with now!I'll drop you a line when I hear that it's fixed.
Lesley
Hubdub Category Manager
Let's hope that it all works out in the end. See you on the Leaderboard!
Jason
3 people say
this answers the question
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Inappropriate?This is a copy of an email I recieved from Lesley Eccles, Hubdub Category Manager. I used the contact us form and recieved a quick HUMAN response. I had issues with validating my email address, posting this question, and I have no H$ in my account to trade with.
Hi Jason
Thanks so much for your email. Firstly, thanks for your patience andcontinuing support - we do appreciate it. Secondly, I'd like to apologisefor the problems you've been having. We had a bug with the emailconfirmation and the Hubdub Dollars, but the guys are working on it rightnow and should have it all fixed in an hour or so. Really sorry for causingyou frustration, but delighted to hear you're willing to give it anothershot!We just went into public beta today so hopefully any beta glitches will comeout of the woodwork and be dealt with now!I'll drop you a line when I hear that it's fixed.
Lesley
Hubdub Category Manager
Let's hope that it all works out in the end. See you on the Leaderboard!
Jason
3 people say
this answers the question
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Inappropriate?Hello
So so sorry about this guys. We know about the problem and we're trying our damdest to fix it as quickly as possible. As soon as it's fixed, you'll receive an email telling you and your account will be credited automatically.
Again, apologies all round. Hope you enjoy the site once you finally get playing!
All the best
Lesley
Hubdub Category Manager
I’m sorry
4 people say
this answers the question
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Inappropriate?Same problem here, but its good to hear that you're working on it. Can't wait to get started.
I’m curious
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Inappropriate?No need to apolagize so exhaustively. After all, I am not paying real dollars for the whole thing... (am I?)
I’m amused
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Inappropriate?same here, joined but no H$ -
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Inappropriate?Ha ha, now there's an idea....
;-) -
Inappropriate?The dev team are in California where it's currently 6.20am...
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Inappropriate?So what you're trying to say is, we need a phone in order to wake them up? *ggg*
I’m kidding
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Inappropriate?it's almost midnight here in the philippines. what time is it there? hopefully, this will get fixed soon.
I’m unsure
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Inappropriate?OK guys.
The system is now working for new users. People who have had already experienced the problem will shortly receive an email confirming their H$1,000 sign-up credit.
Sorry about the cock-up.
Nigel
I’m frustrated
The company and 2 other people say
this answers the question
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Inappropriate?Excellent, thank you! I've been looking forward to testing this site all day. How long do you think it'll take for my 'cash' to arrive?
I’m relieved
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Inappropriate?Emails to everyone affected should now be out.
A couple of users look like they aren't getting the confirmation email. We are taking a look into that one right now.
Nigel
I’m happy
The company says
this answers the question
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Inappropriate?you mean "Brillant", don't you? -
Inappropriate?Welcome to all the new users. I hope that you find the game as fun and addictive as those of us who have been here for a while. I look forward to seeing an influx of new players.
You will enjoy the personal response you get to any problems. Hubdub seems to really be trying thier best. A little patience as we all go through the beta learning curve.
I look forward to seeing the new players moving up the leaderboard. Feel free to contact any of the players on here, they are all willing to help.
I’m glad to see fresh blood
EMPLOYEE
EMPLOYEE
EMPLOYEE
