When I received really bad service from IKEA (it took over two months to get 2 cabinets delivered and the delivery was a complete mess (see http://www.seanglass.com/wordpress/?p...), IKEA responded by saying the only way I could complain or be heard was to write a letter to them. Has anyone else had this sort of brush off experience? How can we help them improve? The experience has really put me off IKEA.
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