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Why won't IKEA listen to service complaints rather than telling customers to bug off?
When I received really bad service from IKEA (it took over two months to get 2 cabinets delivered and the delivery was a complete mess (see http://www.seanglass.com/wordpress/?p...), IKEA responded by saying the only way I could complain or be heard was to write a letter to them. Has anyone else had this sort of brush off experience? How can we help them improve? The experience has really put me off IKEA.
I’m angry and annoyed
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Inappropriate?I ALSO FACED A COMPLETE MESS IN IKEA DELIEVERY SERVICE. IKEA DELIVERY
CAR WAS IN FRONT OF MY HOUSE AND REFUSED TO GIVE ME THE DELIVERED
PRODUCTS SINCE IT WAS A TINY MISTAKE IN STREET. I HAD TO PAY THE DELIVERY
ONE MORE TIME (AND DELIVERY CONDITIONS STIPULATE TO PUT ALL THE
PRODUCTS TO THE APARTMENT). THE FIRST TIME MANAGER OF IKEA DELIEVERY
DEPARTMENT DIDNT EVEN TRY TO HELP THE SITUATION WHEN THE CAR WITH ALL
MY PRODUCTS JUST LEFT.
AND ALL THAT CONSIDERING THAT I SPENT 6 000 EURO THIS TIME FOR IKEA PURCHASE.
THIS SITUATION REFLECTED VERY NEGATIVELY ON MY ATTITUDE TO IKEA CUSTOMER SERVICE.
I HAVE NO DESIRE TO COME BACK TO THIS SHOP ONE AGAIN.
I’m sad
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Inappropriate?Where I live in the US, IKEA delivery is by an independent provider. I don't think you can hold IKEA accountable for their poor service. However, IKEA should take the opportunity to make amends in some reasonable way. They OUGHT to, anyway.
No matter, you learned a lesson about retailing the IKEA way. They don't sell high class furniture and they don't have high class service. Their employees are paid barely above minimum wage. They try to care, but be realistic, for less than $10 an hour for stunningly hard work, it is hard to truly give a chit.
If you want the best, don't shop IKEA. If you want to save money and it does not matter that your children will not inherit your classy stuff, buy IKEA. It is better than living out of brown cardboard boxes. -
Inappropriate?IKEA is a very unprofessional business. Their customer service treats you like dirt when you try to exchange stuff that malfunction during assembly due to an obvious IKEA factory defect. First and last time we will ever go there again. Why be humiliated and allow yourself to accept such treatment by customer service when it's obvious they just don't care? Go to Walmart, Kmart or Target for cheap furniture. At least they accept defective returns graciously.
I’m humiliated at Ikea
