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Blog admin isn't receiving e-mail notifications
In one of our blogs, we have another individual added as an admin. I.e., on the "Blog Settings" page, he's listed in the lower-right "Current blog admins" box. He's not the owner of the blog -- he's an additional admin.
In our testing, this individual isn't receiving any e-mail notifications. (E.g., when a comment is posted, or needs moderation.)
Are there any known problems with, or delays in delivering, e-mail notifications to non-owner admins?
In our testing, this individual isn't receiving any e-mail notifications. (E.g., when a comment is posted, or needs moderation.)
Are there any known problems with, or delays in delivering, e-mail notifications to non-owner admins?
I’m uncertain
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Inappropriate?A couple of questions:
1.) What's the URL of the blog?
2.) Who is the additional admin (please email me their email address for privacy - support@intensedebate.com)?
3.) Have they checked their spam folder?
4.) Please have your additional admin check the blog settings page for the blog in question (when they're logged into their account). Please make sure that they are set to receive email notifications.
Please let me know.
Thanks,
Michael
I’m confident
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The blog URL is, unfortunately, private. I can get you an account to access it, if that's needed. I'll email you their address. They have checked their spam folder, and, they have check to make sure they can receive email notifications. Neither of those things are the culprit. So... we may have stumbled upon a bug here. I'll email you off-line. Thank you for the quick response! /John -
It's my pleasure John. If this is a bug we'll get it taken care of. Thanks
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Inappropriate?We had, eh, a combination of PEBKAC and a backed-up email queue somewhere.
All's well...
I’m happy
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Alright! Glad to hear everything is working as it should. PEBKAC - love it! Cheers
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