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can't moderate by email

I've been having lots of problems but this is now the ongoing one.
When the blog gets a new comment, I receive the notification email, as per below:
' Reply to this email to post a response to this comment.
Reply with the word approve, deny, or spam to moderate this comment.
Please leave the original message intact. Just type your reply, hit send and you're all set.
Get a lot of comments? Click here to bulk moderate. <http://intensedebate.com/moderate/121647> '

When I email back 'approve' absolutely nothing happens. I don't get an error message but the comment remains in moderation. The only way I can approve comments is through the ID dashboard.
 
sad
Inappropriate?
2 people have this problem

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