Clarity and Design

I think it should be made much clearer how to register to the comments... A lot of my users aren't sure what is required and also how to register to get an account and then log in each time. People don't really get that "claim my comments" means register and so it confuses them. It's even more confusing when they see the option to login because then a few have asked me if they need to login before posting. Making things clearer would be real good.

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Michael Koenig, Official Rep, replied on July 17, 2008 17:08

Thanks Dan. We're aware of this and are currently redesigning IntenseDebate. What text do you think would help clarify this?

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Dan replied on July 17, 2008 17:11

Well, first, instead of "Claim your comments", maybe, "Register" or "Get a commenting account" or something of the like.

The login, if you can show its optional just to clarify (maybe write optional in brackets)

and then just make it clear that just the name and the comment is actually required (star and then required under?)

I know that all this has to play into the design.. right now, the design looks incredible. So, I'm not sure how well those things will look inside the redesign, but thats what i have in mind right now.

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Michael Koenig, (Official Rep), commented on July 17, 2008 17:34

Thanks for the great feedback. I'll pass it along to our designer. Cheers.