Loading Profile...
Comment Box too small, won't scroll, login/logout issues, etc.
Comment box too small, won't scroll, and more ... I installed it on my Wordpress blog at http://www.fredmckinnon.com and please see how tiny the comment box is, plus see the negative reaction from my first commenter who gave details on how painful the entire process was. Need to get some quick answers here, or will need to de-activate.
I’m eager to get this resolved!
1
person has this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company has acknowledged this problem.
The best solution from everyone
-
Hello again fmckinnon,
Here's how the textbox works. Upon site loading, IntenseDebate measures exactly what width it should have to span across the whole available section, down to the last pixel. The reason we have to do this is because setting the width to 100% will actually make it 100%+padding and borders, and that will break the blog.
So to do this, we take the size of the wrapping element, deduct padding and border widths of the textarea, and then apply that pixel value to the actual textbox. In 99% of the cases this works perfectly fine. It can break though, and those are the two main reasons we're seeing it happen today:
1. The blog has set a width value to the textarea that overrules our settings. So upon load, if the blog has set the width of the textarea to be, say "90% !important", IntenseDebates calculations will fail and it will default back to 90%. But that's only 90% of the surrounding element, and since the surrounding element is really small to begin with, the textbox will be very small.
2. The use of the CommentLuv plugin in IntenseDebate seems to break our UI in IE6 (unconfirmed in other browsers). This is why I wanted you to check their support forums.
The bad part is that fmckinnon hit both of these. So to fix the issues you're currently seeing, remove the "!important" part from the rule in your style.css file. That rule is on line 604. This should fix your problems.
db0, since the CommentLuv plugin is made by a third-party, and they don't use our structural standards of adding elements to IntenseDebate (and those standards are even under development still), we'd have to do a one-off to fix the problems caused by a third party.. In the long run we have to avoid getting involved in this process. Thanks for noticing though, you're a resource as always. :)
I’m thankful
The company and 2 other people say
this solves the problem
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?Hey,
This is a problem with your CommentLuv plugin.
Anyone else having trouble with the CommentLuv add-in, please refer to their support forum to get help with your issues: http://www.fiddyp.co.uk/support/comme...
This is out of IntenseDebate's hands, unfortunately. =/1 Comment Add a comment
This solves the problem
-
I don't doubt you but how do you know this is their issue? Do you have any specific forum thread were this was mentioned? I ask because simply sending users to another forum like that might make them a bit upset. -
Inappropriate?Hey,
Sorry - I've totally removed the "CommentLuv" plugin (not just de-activated, I removed it from the FTP folder) and now, word wrap doesn't happen at all - as soon as I start typing - it goes off the right side of the box and disappears.
I’m frustrated
-
Inappropriate?Hello again fmckinnon,
Here's how the textbox works. Upon site loading, IntenseDebate measures exactly what width it should have to span across the whole available section, down to the last pixel. The reason we have to do this is because setting the width to 100% will actually make it 100%+padding and borders, and that will break the blog.
So to do this, we take the size of the wrapping element, deduct padding and border widths of the textarea, and then apply that pixel value to the actual textbox. In 99% of the cases this works perfectly fine. It can break though, and those are the two main reasons we're seeing it happen today:
1. The blog has set a width value to the textarea that overrules our settings. So upon load, if the blog has set the width of the textarea to be, say "90% !important", IntenseDebates calculations will fail and it will default back to 90%. But that's only 90% of the surrounding element, and since the surrounding element is really small to begin with, the textbox will be very small.
2. The use of the CommentLuv plugin in IntenseDebate seems to break our UI in IE6 (unconfirmed in other browsers). This is why I wanted you to check their support forums.
The bad part is that fmckinnon hit both of these. So to fix the issues you're currently seeing, remove the "!important" part from the rule in your style.css file. That rule is on line 604. This should fix your problems.
db0, since the CommentLuv plugin is made by a third-party, and they don't use our structural standards of adding elements to IntenseDebate (and those standards are even under development still), we'd have to do a one-off to fix the problems caused by a third party.. In the long run we have to avoid getting involved in this process. Thanks for noticing though, you're a resource as always. :)
I’m thankful
The company and 2 other people say
this solves the problem
1 Comment Add a comment
This solves the problem
-
I understand that you can't fix problems introduced by another plugin. I'm just wondering how you figured out it was them and if you've notified them in their forum already
-
Inappropriate?Isaac,
Thanks for the help .. .OK, I've removed ALL of the !important elements out of my CSS (not just those around line 604, as removing those didn't change anything). Now the text box is plenty wide enough, but text still doesn't wrap in FF. If you start typing, the first line just keeps going off the right side, and never wraps down to the next line of the box.
Suggestions (Other than starting over w/ a new theme)
I’m hopeful
-
Inappropriate?It's strange. This works perfectly fine for me, actually.. I'm viewing this URL on your blog: http://www.fredmckinnon.com/myblog/20...
The only CSS capable of causing something like this is the white-space: nowrap; rule, it will force text not to be wrapped. You can try and add this to your blog's stylesheet to avoid it, if that for some reason is applied (although I really can't see that rule in use on your blog using FireBug):
#idc-container textarea {
white-space: normal !important;
}
You can also try disabling auto-resizing the comment box, to do so add the following CSS:
#idc-container textarea {
height: 180px !important; /* You can set this value to any value you want */
overflow: visible !important;
}
Good luck :)
I’m confident
1 Comment Add a comment
This solves the problem
-
On firefox3 it all works as it should for me
-
Inappropriate?Thanks ... I didn't have to do the additional coding, after you said it worked fine, I went back, opened Firefox on a different computer, and it was fine ... so, I'm assuming I was caching the old version ... now, I'll digup that last email a few days ago, and add some code to the .css to make it look a bit better ... thanks!1 Comment Add a comment
This solves the problem
-
Glad to hear it! Let me know if you ever need any further help on the styling part.
