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Comment is in the ID system, but not on my blog post.
I replied to a comment on my blog but it doesn't show up on the post. However it does show up in my Recent Comments widget as well as the Dashboard.
I have not made any changes to my blog since ID comments last worked. Help, please?
Here is the link:
http://mileposting.blogspot.com/2009/...
I have not made any changes to my blog since ID comments last worked. Help, please?
Here is the link:
http://mileposting.blogspot.com/2009/...
I’m frustrated
43
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company has a solution in progress.
The best solution from the company
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Sorry for the delay everyone. Troubleshooting this issue requires info about your blog, so the easiest way to do this is to email me at support with your URL and we will take care of this. Emailing support@intensedebate.com is also extremely helpful since bugs like this are tracked within our system which is something that we unfortunately cannot do with Get Satisfaction.
I know that some of you have included your URL in your comment here. Still, we request that you email us so that this can get entered in our tracking system properly. This is a major limitation of Get Satisfaction for us and is one of the main reasons why we recommend that you email us for all support related issues rather than use the Get Satisfaction forum.
Thanks,
Michael
support@intensedebate.com
The company says
this solves the problem
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Due to volume, only the 15 most recent replies are being displayed
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Inappropriate?We have this problem as well, the reply to one of our comments is not showing up. I've reset ID but it didn't help. Here is the permalink: http://www.nexttopmom.com/2009/08/23/...
You can see the comment in ID and you can see that the comment count says "2" but, there is no comment. I'm going to have to turn ID off if this isn't resolved very soon.
I’m frustrated
1 Comment Add a comment
This solves the problem
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I had to turn off IntenseDebate, i'll maybe give it another shot when this issue gets fixed -
Inappropriate?Many of the subreplies are still missing in my monster thread. It seems that the fix was never pushed through
I’m sad
1 Comment Add a comment
This solves the problem
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Taking a look at this one.
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Inappropriate?The current issue is that occasionally we are calling the wrong post id when loading the comments, causing the wrong comments to show up on posts. We've identified the data table responsible for the issue, and we are currently rewriting the table to correct the lookup that has been failing. This should correct the issue. If everything goes well this will be completed in the next couple of days.
In the meantime, please email me at support@intensedebate.com with any affected posts and we will fix them immediately. I would like to reassure you that this will be corrected.
Thanks for your patience. I apologize for the inconvenience.
Michael
I’m confident
2 Comments Add a comment
This solves the problem
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Michael, I've emailed support@intensedebate.com several times and other than an initial confirmation response, haven't heard much back. The missing comments remain missing a week later.
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I've received your emails. We're investigating this now and are working on a fix. Thanks for your patience Ariel.
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Inappropriate?You know what's lame? Disappearing comments! OMG!
50% of my commenters are total lunatics ... every this bug eats a comment ... they are ready to send out a lynch mob for me ... and/or blame me for the Kennedy assassination.
Please fix it soonish ... or I'll have to give up ... and I seriously love ID.
I’m running short on patience
2 Comments Add a comment
This solves the problem
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Sorry for the delay. Can you please email me links to the specific posts in question? support@intensedebate.com
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I did email support ... but it isn't a question of one post or another. It's an EVERY DAY problem. As I'm sure you well know.
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Inappropriate?Michael, I am having the dame disappearing comments thing happen to me, super lame. I switched over to Discus for a test run and all the comments were there. I don't like Discus and would like to keep using you guys but this totally blows.
My site is http://etmusiquepourtous.com
Here is the parent comment of just one of the many post this is happening in.
http://www.etmusiquepourtous.com/2009...
2 Comments Add a comment
This solves the problem
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Hi Hector. I took a look and everything appears to be in order on that post. Does the issue persist?
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Hey Michael, take a look at this post...
http://www.etmusiquepourtous.com/2009...
Parent Comment:
http://www.etmusiquepourtous.com/2009...
When the page is loading the comment count reads 10, when the page fully loads it reads 2. I can see the missing comments in my wordpress backend but they don't show up. This is what's happening with most of my post. -
This reply was removed on 10/13/09.
see the change log -
Inappropriate?Was this problem solved?
As I have people posting........then I approve the posts, but it doesn't show up on the site ?
The only posts that show is the ones from me ! -
Inappropriate?Whats the piont on having this when it doesn't work.
I will see what happens here, and if nothing- then I will remove it from my site !
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Inappropriate?Ah!- thats it- no help here at all !!!!- unbelievable !!!!
I am removing this from my site1 Comment Add a comment
This solves the problem
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Sorry for the delay. Please provide links to specific posts where this is occurring and I'll take a look.
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Inappropriate?Sorry for the delay everyone. Troubleshooting this issue requires info about your blog, so the easiest way to do this is to email me at support with your URL and we will take care of this. Emailing support@intensedebate.com is also extremely helpful since bugs like this are tracked within our system which is something that we unfortunately cannot do with Get Satisfaction.
I know that some of you have included your URL in your comment here. Still, we request that you email us so that this can get entered in our tracking system properly. This is a major limitation of Get Satisfaction for us and is one of the main reasons why we recommend that you email us for all support related issues rather than use the Get Satisfaction forum.
Thanks,
Michael
support@intensedebate.com
The company says
this solves the problem
EMPLOYEE
