Comment is in the ID system, but not on my blog post.

Same here. Site is http://joshuawagneronline.com/ I replied to 2 comments on my latest post, only 1 reply is showing up. I've also seen this on other blogs I follow. The comments are in the HTML source for the page, but they do not appear on the page. Any solutions?

Same issue here, I just noticed it actually which makes me think it's something recent and generalized

I had a reply to this comment: http://dbzer0.com/blog/the-three-stru...

It's now not there but I can still see it on my ID dashboard: http://intensedebate.com/commenthisto...

I'm also having this problem. I replied to a comment this morning, and the reply isn't showing up.

http://geekyatheist.com/2009/04/29/De...

Potentially unrelated, but I also didn't get an email about the first comment.

Same here... I'm trying to reorganize one thread by just putting them back in under the orginal comment where thye go and only 4 comments are showing up on the blog but the counter says 9

Ok, I got mine to show up. It's a bit of a hack, but hey.

I replied to my phantom comment via the Wordpress backend. Both the phantom reply and my test reply showed up. So then I deleted my test comment via Wordpress. Then the phantom comment appeared as it was supposed to. Don't know if this will help anyone, but it worked for me.

Come on guys, this is still happening!

sometimes new comments stop showing up, then for a while it works, then again not - mojblogcoine.blogspot.com - please help, the forum is very difficult to use now

I agree with mvystavil. There seem to be two issues at hand on this forum. I was referred to this thread, but the initial problem is not the one I'm having. My problem is the same as mvystavil. Sometimes comments show up, it works for a while, then they disppear. They reappear, I answer again. This is ridiculous.

Looks like I've got the same issue happening intermittently on 1WineDude.com .

Same issue on my blog at http://www.candorville.com .

Hi Michael,

Just to clarify, by resyncing my account, you're telling me to re-import all the comments again?

Ah, so this solution has nothing to do with my problem. My comments are reappearing, disappearing, and reappearing again. I'm not really sure why admins directed me to this thread as it seems to have nothing to do with the problems I am experiencing.

No. My comments are showing up on blog posts. They are disappearing and reappearing in my dashboard. Once they are posted, they show up in my blog post with weird slash marks instead. Thanks for the direct. I appreciate it, but this is not the problem I am having with ID.

I'm not using Wordpress. I'm using Joomla with the RokIntenseDebate plugin and most of the time everything is ok, But, I've had this happen quite a bit and it's a little frustrating. I post a reply to someone's comment and it's there. Then if I log out or look on another computer... it disappears although it still shows up in the ID backend page.

I have this problem too - on Wordpress blog and Movable Type both. Usually it happens with nested comments and posting new comment can help.

In the interest of focusing our ID technicians' attention on this problem, I've put together a brief compendium of our common woes, observations and frustration reported in this thread:

-Comments that disappear are mostly replies to comments that DO appear
-These disappearing replies DO show up on the post PRIOR to a page refresh, after which it disappears
-Some users report that these comments reappear and disappear intermittently (sometimes afflicted by weird slash marks)

-Replying to a reply that has disappeared, interestingly, compels both replies to show up (at least temporarily)
-When this problem occurs, text is persistently leftover in the comment input box

-Everything looks OK in the ID backend, i.e., all comments (replies or otherwise) are present in the system, as well as in the HTML source of afflicted pages
-Resetting Wordpress sync does NOT solve this problem. After all, Blogspot users are also affected.

-On my blog, an ID technician managed to "fix" one of my problem posts to the point where a disappeared reply now remains visible permanently. However, new replies made to this post do NOT show up, suggesting that the problem was never "fixed" in the first place, only band-aided.

I hope this summary will help rally affected users to this support thread, as well as assist ID technicians with cataloging the knowledge herein and prioritizing this problem. If anyone notices anything missing here, please add to this list.

ID, please let us know of any progress. This is systematic, and the number of affected users continue to grow.

So now I'm also having much trouble on my new wordpress install. I was finly able to import all my comments which are showing up on my dashboard, but not on the site. Looking at the address for the comments (hovering over their link in the comments tab) some still show my old blogger address (ucgblog.blogspot.com) and some show my new site (cgblog.org). However, none of my imported comments are showing up on my site, only the ones since this morning are showing. This is frustrating.

I've looked around a few other Q & A's on here and did what they say. I have no comments pending moderation and I've reinstalled several times (which I don't want to have to do again). What do I need to do to 1) get all the comments over to this site (cgblog.org) and away from the blogger one, and 2) how do I get them to show? Help!

The problem's still there. Readers have been e-mailing me yesterday and this morning to ask why their comments aren't showing up. I re-synced it and at least the latest few posts still haven't shown up. They appear in the sidebar widget but not in the actual threads. A comment system that won't show comments is pretty ridiculous. Come on, fix this now, please.

http://www.candorville.com

Great. Just great. I told one of the readers to reply again to make his first comment show up. Then it did, so there were duplicate comments (his original, and the one he posted to make the original show up). I deleted the duplicate post. Then I reloaded the page, and the duplicate post was gone. But so was his original post AND the post to which his original was a reply! So by deleting one post, THREE disappeared.

What the heck is going on?

At this point, I think you need to add a "furious" smiley next to the others so your users could select that one.

Here's the thread where that happened:
http://candorville.com/2009/05/08/jus...

"Phototristan" suggested I try Disqus, which may be more reliable at this point. I just might, although I'll probably have dozens of hours of of cleaning up to do first because in this latest re-sync, Intense Debate seems to have screwed my site over big time. It put many of my existing comments in the wrong threads, and created an enormous number of duplicates of those wrongly-placed posts. For example:
http://candorville.com/2008/10/24/sto...

Hopefully that'll all disappear if I deactivate or uninstall Intense Debate, but if not, I've got a lot of work ahead of me. If ID doesn't fix this somehow in the next couple days, I think I'm done. This isn't a disaster, but it's damned inconvenient.

Temporary solution for everyone who gets this problem

Option 1) Reply to an invisible comment through email (as an admin, you most likely get emails about all comments of your site). Once the comment appears, delete your reply only.
Option 2) If you're using the Wordpress plugin, you can reply through the dashboard comment interface to an invisible comment. Once it appears, you can then delete the temp reply.

It looks like it's particular comments that "eat" their replies. For example this one has swallowed two of my replies to it immediately

There's all this talk about Wordpress on here and syncing and stuff. That's cool for a lot of people but some aren't using Wordpress and the issue still occurs.

I just replied through email when I was approving someone else's comment and my reply didn't show up.

So I copied and pasted it into the reply area directly in the site. Then two showed up. So I deleted one. So I tried again and this time three of the same reply showed up. So I deleted two of them and now the one is finally there.

Funny thing... the original comment that I was replying to says it has 4294967295 replies.

check it out... http://www.danislinus.com/life-mainme...

I have the impression that this is somehow caused by the pagination.
I was just replying to comments where for some reason pagination did not happen and all replies were visible. Then I refreshed the page, and pagination took over. Once that happened, later replies in the first page disappeared.

Is it possible that IDC is somehow mixing up thing and trying to put a later comment in the second page, even though the comment is a reply to a thread of the first page?

I am having this problem on blogspt at this post:

http://newstadiuminsider.blogspot.com...

Please help!

www.upi.com is having this problem as well.

Guys, I am seriously reaching the end of my limits. I now practically get this on every post and I'm sick and tired of having to apologize to my commenters who think I'm deleting their comments. I'm sick and tired of not being able to reply normally because half the replies are hidden after a page reload and I can't make them appear again!

We've had this problem now for at least one month and instead of getting better, it's getting worse! Instead of fixing this, we get Gravatars!? I am a a devout supporter to IDC but believe me, even I am starting to have second thoughts now!

I agree with db0. Your support sucks. I'm uninstalling Intense Debate this evening and will also be writing a post to let people know how shoddy and unreliable your service is.

It seems that this just comes and goes. Some times the page will load with everything, then 10 minutes later, all replies after the second reply will be missing, and then later on appear again.

Is this perhaps a capacity issue on the server?

Michael... Haven't heard from you in a while. Can we get an update on this? Thx.

On Wordpress, another work around for now, until ID can fix the code up, is to unapprove and then approve the reply comment. It seems to work for me when replying to the reply doesn't. Just FYI, and hope it helps someone.

Having this problem on Blogger.

Michael,

I don't know if this helps your analysis, but one of the replies in the following post seems to be ok and shows up consistently. I did not use any of the workaround methods suggested above. The rest of the replies, however, remain invisible.

The single reply that does show up has only the text "placehold" in it, aptly named for its function until you guys resolve this problem..

http://mileposting.blogspot.com/2009/...

Hey Michael, I'm glad to see you guys were able to hammer something out.

But more importantly, you've succeeded!!! Thus far, all you claim here has proven true. Of course, it remains to be seen whether the resurrected threads will hold up over time. I feel good with my chances.

As Michael says, adding a reply to an affected thread indeed recovers lost comments. Just for the record, Michael's prescription does not mean simply submitting a new comment to the post; you will have to post a new reply to each affected thread, literally.

So far so good for me. I hope it will go as smoothly for my kindred spirits here in this support thread.

I feel bad for the other folks here who get a lot of comments, seeing as how you might want to rebuild your conversation tree by hand. A small price, though, for restoring order proper. Luckily I only had a handful of comments heh.

Michael, as you requested, here are the permalinks to my parent comments which were originally troubled:

http://mileposting.blogspot.com/2009/...

http://mileposting.blogspot.com/2009/...

http://mileposting.blogspot.com/2009/...

Hope these help. I trust three is enough for your case studies? There are more if you need -_-

Thanks man! If things somehow fall apart again, I'll be back here soon enough.

I'm going to add here that the temp fix above has worked for me now at least once.

To clarify, one needs to post a reply not just to the thread (that is, simply under the first comment of the discussion) but directly to the parent comment that is missing replies.

Has this been done as of yet?

"we will push a system wide update that will go through and update every thread for each post, so it won't be necessary to do that by hand."

I have a very similar problem. My comments are not showing up. Consequently, I have had to slow down on posting. I look forward to some sort of fix. Is there anything that I can do in the meantime?

Could someone update us this week regarding the status of any fix? Right now, this is a great deal of trouble and I am trying to decide whether or not to go back to the default wp comment system for now. Would appreciate any news, update, etc. as to a fix.

Thanks.

No, it's not fixed and only waiting on a system wide push to basically fix everything retroactively. I just replied to one of my comments by email and it didn't show up. Not on the site or in the Dashboard.

I also approved another comment by email and it didn't show up. I'm opening another problem thread for that.

I gave up and turned off Intense debate in order to moderate my comments. Then I turned it back on and tried to re-import and it seemed to get stuck in a look. After 6 "your database is backed up " emails I just shut it off for good.

I was about to comment that everything looks OK after checking this monster thread, but then I reloaded the page and all comments except the first reply were gone again.

This is the same topic I was crying bloody murder about before

Btw, yes there are still hidden comments. For example this one was hidden but I managed to make it appear with a test comment.

All in all, the system seems more stable now (I haven't been noticing the disappearing comments lately - but I've also haven't had any big discussions either) but today's experience does not give me confidence

I have this problem too. One of my users' comments are never imported by ID. They show up in the "Recent Comments" dashboard widget, but they don't get imported into ID.

It seems that the unapprove/approve trick works, but it's a big hassle...

having a similar problem. I have a comment from myself and it's not showing up on the dashboard. actually it's the comment i replied to that isn't showing up.

I just installed ID and I think I am having this problem. A 3 month old critical bug like this still causing problems for users? I think I might roll my own comment system...

I just submitted a problem with posts not showing up.... I think I found the problem and it is because 1) I had posted some comments on my home page and some of the article page (which show the same comments, but ID thinks it's coming from 2 different pages) and 2) I had renamed the title of the article at one point which changes the URL (it uses URL rewriting).

I'm thinking it's actually working ok.

as this thread is active again i will add my two cents to it [i had reported this problem to support before with ID #285842].

a friend of mine did some comments on my blog from his iphone.
i did not get an email from intensedebate about a new comment.

his comments can [not] be found here:
http://www.marchism.org/2009/04/01/856/comment-page-1/#comment-5846
http://www.marchism.org/2009/04/06/872/comment-page-1/#comment-5851
http://www.marchism.org/2009/04/22/899/comment-page-1/#comment-5866

the comments are not shown neither in firefox nor in safari.

now start safari's developer mode and switch to user-agent mobile safari 3.0 iphone - boom, there they are.

as iphone doesn't have javascript - probably there is something wrong with intensedebate in handling comments from browsers without javascript?

I'm having the same problems. I can see the comments in the admin section as well as my recent comments on the sidebar, but they dont show up on the post. Seems like a big hassle.

I am experiencing this issue as well. Link to the post where the issue is appearing: http://offbeatbride.com/2009/08/snipi

Invisible comments include:

* http://offbeatbride.com/2009/08/snipi...
* http://offbeatbride.com/2009/08/snipi...

The comments appear in:

* The Recent Comments widget in my footer
* My IDC dashboard
* My WordPress dashboard

...but not on the post itself.

I assumed it was just a syncing issue, but comments left on other posts since are appearing just fine. In addition, a comment left on this post is appearing just fine.

(PS: I submitted this info to support@intensedebate.com. No response, so posting here as well.)

We have this problem as well, the reply to one of our comments is not showing up. I've reset ID but it didn't help. Here is the permalink: http://www.nexttopmom.com/2009/08/23/...

You can see the comment in ID and you can see that the comment count says "2" but, there is no comment. I'm going to have to turn ID off if this isn't resolved very soon.

Many of the subreplies are still missing in my monster thread. It seems that the fix was never pushed through

You know what's lame? Disappearing comments! OMG!

50% of my commenters are total lunatics ... every this bug eats a comment ... they are ready to send out a lynch mob for me ... and/or blame me for the Kennedy assassination.

Please fix it soonish ... or I'll have to give up ... and I seriously love ID.

Michael, I am having the dame disappearing comments thing happen to me, super lame. I switched over to Discus for a test run and all the comments were there. I don't like Discus and would like to keep using you guys but this totally blows.

My site is http://etmusiquepourtous.com

Here is the parent comment of just one of the many post this is happening in.

http://www.etmusiquepourtous.com/2009...

Was this problem solved?
As I have people posting........then I approve the posts, but it doesn't show up on the site ?
The only posts that show is the ones from me !

Whats the piont on having this when it doesn't work.
I will see what happens here, and if nothing- then I will remove it from my site !

Ah!- thats it- no help here at all !!!!- unbelievable !!!!
I am removing this from my site