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Link to Profile Page results in "Invalid user name"
When I try to view my user page (http://intensedebate.com/people/ahpatel), I get an error message saying "Invalid user name".
However, I confirmed that the username is correct in my profile and tried getting to it from simply clicking the username link that IntenseDebate puts in the top right corner when I'm logged in. Furthermore, if I try to create a new account with my same username, I get a message saying the username already exists in the database.
I'm registered using OpenID -- and I think that may be part of the problem. If so, I don't mind moving to a traditional login. How would I go about doing that and still claiming my blog?
However, I confirmed that the username is correct in my profile and tried getting to it from simply clicking the username link that IntenseDebate puts in the top right corner when I'm logged in. Furthermore, if I try to create a new account with my same username, I get a message saying the username already exists in the database.
I'm registered using OpenID -- and I think that may be part of the problem. If so, I don't mind moving to a traditional login. How would I go about doing that and still claiming my blog?
I’m confused
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Inappropriate?Thanks for contacting us. I apologize for the confusion and frustration. I'm taking a look now and will get back to you shortly.
Thanks for your patience,
Michael
I’m confident
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Inappropriate?Please email me at support@intensedebate.com and reference this case and I'll get you all set with login credentials.
Thanks,
Michael
I’m confident
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Inappropriate?I'm seeing the same thing. Per the above, I've submitted a request to support@intensedebate.com. Thanks!
I’m undecided
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This solves the problem
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Thanks. You'll hear from me shortly. -
Inappropriate?IntenseDebate was able to fix my issue. Turns out I hadn't validated the account yet. Thanks Michael Koenig!
I’m happy
1 Comment Add a comment
This solves the problem
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It's my pleasure. Thanks again for your patience!
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Inappropriate?I also have this issue. I never received a validation e-mail, so I'm pretty sure that's the source of my issue. I already sent an e-mail through the "Contact Us" page explaining that I did not get the validation e-mail and that I wasn't getting password reset e-mails. I don't know if it was merely coincidence or if someone did something on the server end, but I eventually got a password reset e-mail. So, now I'm logged in, but I don't have a profile page. I'll be e-mailing support@intensedebate.com to get this taken care of. As a suggestion to IntenseDebate staff, there should be an option on someone's "Edit Profile" page to re-send the activation/validation e-mail if the person's account hasn't yet been activated/validated.
I’m undecided
2 Comments Add a comment
This solves the problem
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Thanks for getting in contact Christopher. I responded to your email. We will get this all taken care of. Thanks for your patience.
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Thanks for getting in contact Christopher. I responded to your email. We will get this all taken care of. Thanks for your patience.
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