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One URL works, one does not for the same web page with frame forwarding
If you go http://www.ourstage.ws then it works, but if you go www.winterband.com/Ourstage.html then no comments show up. It is the same page with the same code This is very frustrating.
I’m frustrated
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Hi Steve,
Sorry for not clarifying. That is the same code, but the fix is that you need to add additional variables to that code snippet like the var idcomments_post_id value. That value is assigned to each post by your CMS, so that is something that you will need to add in. It is currently not included in the JavaScript. Sorry for the confusion.
On a separate note, I'd like to request that you please email support@intensedebate.com for all future issues. Emailing support ensures that the issue is logged in our tracking system which is a critical limitation of Get Satisfaction since we're unable to use it with our tracking system.
We will be moving away from providing future support in Get Satisfaction. However until that happens please only email us at support@intensedebate.com.
Thank you,
Michael
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Inappropriate?Now it is very confusing. Sometimes the comments show up, sometimes they don't. Sometimes I go to the page and I see comments and sometimes it is like a fresh install with no comments.
I’m confused
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Inappropriate?Thanks for getting in contact. I apologize for the delay. Please try stipulating extra vars in the comment link JavaScript snippet like the unique postid. I have pasted the code below, but you can access this in your account at http://intensedebate.com. Login, select the tab named after your site, then the Blog Tools tab. Select the Reinstall link on the left.
<script>
var idcomments_acct = 'YOUR ACCTID VAR';
var idcomments_post_id;
var idcomments_post_url;
</script>
<script type="text/javascript" src="http://www.intensedebate.com/js/genericLinkWrapperV2.js"></script>
Thanks for your patience,
Michael2 Comments Add a comment
This answers the question
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I forgot to mention, adding additional vars will ensure that the comment section is tied to the correct post even if there are two different URL's for the post. Right now we are identifying the posts by URL as two distinct posts and not the same one. -
That sure looks like the code that I already have on the page at http://www.winterband.com/Ourstage.html
Regards,
Bro. Winter -
Inappropriate?Hi Steve,
Sorry for not clarifying. That is the same code, but the fix is that you need to add additional variables to that code snippet like the var idcomments_post_id value. That value is assigned to each post by your CMS, so that is something that you will need to add in. It is currently not included in the JavaScript. Sorry for the confusion.
On a separate note, I'd like to request that you please email support@intensedebate.com for all future issues. Emailing support ensures that the issue is logged in our tracking system which is a critical limitation of Get Satisfaction since we're unable to use it with our tracking system.
We will be moving away from providing future support in Get Satisfaction. However until that happens please only email us at support@intensedebate.com.
Thank you,
Michael
The company says
this answers the question
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