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Significant problems with IntenseDebate Comment Statistics & Importing

First, the good things:
I have recently installed IntenseDebate on my Blogger, http://zamolxis.name. I was pleasantly surprised with the installation process and the commenting system is a MAJOR improvement over the original Blogger commenting system (which is most likely the worst in the industry). I immediately noticed a number of problems. I thought they were all related, but as it turned out, and as the CSR who answered my complaint correctly pointed out, I was not getting emails because of an error in the address. Despite the problems below, IntenseDebate has a pretty good Tech Support, at a time when other corporations outsouce it to drones whose accent is incomprehensible. They also deserve credit for maintaining support on a service offered free of charge, at a time when most likely their priority is integration with Wordpress.com. So despite these problems, I am very happy they exist and they didn't cut support for Blogger.

The problems:
1. Importing comments crashed. - it's a beta service, so I did not expect much
2. Every single widget has an IntenseDebate linkback. This give the service a "spammy" appearance, particularly since some small widgets are next to each other.
3. Comment count was inaccurate to start with - 800
4. Last comments widget reports date of comment inaccurately - for instance, for comments that happened minutes ago they are shown as 1 or 2 weeks ago.
5. Comment count increases nonlinearly - about 24 comments and 7 commenters later, it reads 848 by 14 readers (2X?)
6. Top articles by comments displays the articles even with most comments, but it shows them with 0 or 1 comment.

What worries me the most is that the comment database may be so corrupt, that even exporting comments may not work later on, meaning that they'll be lost forever.

 
sad I’m anxious
Inappropriate?
2 people have this problem

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