Get Satisfaction Response Times

We'll make every attempt to get a reponse to any post up as soon as we can. Any posts made during our standard business hours (8:00am GMT - 9:30pm GMT, Mon-Fri) should receive a quick response the same day.

However, any postings made outside of our normal business hours may not be replied to until the following business day. We apologise in advance if this causes any inconvenience.

If you have an urgent question or enquiry that requires immediate attention then please contact our member services team directly.