Recently active topics in Intuit

Hooked up a dual monitor yesterday, when I tried to open Pro Timer I got Run-timer error '6' Overflow. Have uninstalled, restared and reinstalled with no success. How to fix. Pro timer is critical to my business.

Deborah

Why do you cripple your products after only a few years?

About every three years, I'm forced to upgrade quicken because the online functionality is disabled. Why???!!!! There is no justification for this. It's only purpose is to extract more money from customers who've already paid for a product.

I am also a reluctant user of Quickbooks and TurboTax. I find out that for no good reason, TurboTax will not import data from versions of Quickbooks only a few years old.

There is absolutely no reason for this. It shows that Intuit has no respect for its customers and amounts to extortion.

How dare you disable functionality I've paid for.

I went to open my Quicken account , and was surprised to find that there was no icon for the Quicken account.
Could you please help me to re-establish this connection again please . Thank you

I'm incredibly disappointed that Intuit will not allow me to transfer my software license for -- get ready for it -- Quicken for the Mac 2006 -- yes, 2006 -- to another person.

I went through proper channels (Intuit's customer support website) and received a form letter letting me know that I cannot transfer the license by way of a form-letter email.

The business owner that was going to use it had a not-so-helpful/friendly customer service call to top it off.

Beware if you are starting a small business... Read their policies before purchasing their software.

Ridiculous.

It is unfathomable that Quickbooks Online only works in Iternet Explorer in the year 2009. When will Intuit correct this?

I use Quicken 2006, and have used Quicken since 1993 and think I know the program. I cannot fix the following issue despite hours of trying. I set up the Renaming Rules for most of my Payees. I have all the right boxes checked in Preferences. Quicken is directed to atomatically use RRules when downloading transactions, and to make up RRules on the fly. Things went smoothly at first, so I know my copy of Quicken 2006 can do this, plus Quicken staff have twice emailed me a link to a new Q2006 program and I have reinstalled several times. The Support persons always have a different solution (delete and re-enter your Renaming Rules! "I know - you are using a MAC!!!" (No, one computer is an HP PC with Vista, the other is a laptop with Windows XP.), etc. for TWO YEARS.

When I download my data to Quicken, first: it goes directly into the Register and not into the holding area where I can check Transactions before Accepting them. Second: My data from, for example, my bank downloads into the Register using one Payee name for every transaction. I download, say, a month's worth of transactions and the same Payee name is used in each transaction; MBNA, Terasen (Gas) or whatever - there is a different Payee selected for the mass transactions every time I download. In the Memo box there is a lengthy entry which in addition to random numbers and letters does include a reference to the correct Payee, so I can go through the Register and correct the Payee information. I also have to enter the Category information because it doesn't download. Categories work with QuickFill. I have set up the RRules so that they are supposedly used whether the correct Payee reference is in the Payee or in the Memo box. I have tried RRules which select only Payee or only Memo for different names. I have deleted and re-entered a sample group in my RRules.

This problem occurs on both of my computers, and it occurs when I download from different institutions, e.g., my bank and Visa, so it's not the financial institution. Please do not suggest any solution which is referred to in Help or standard "Quicken how-to" books.

This is in response to a survey Intuit sent to me following a technical support call which did nothing to address the issue I was having. I have been trying to get this resolved off-an-on for more than a year now. As it stands, I no longer use the "download transactions" feature of Quicken, so I might as well switch to using an Excel spreadsheet.

Response to the survey I've submitted and attempted to email to Intuit multiple times without success:

There was nothing done to address the specific problem of Quicken 2007 locking up when downloading transactions. The agent had me reinstall the software, which was the same version as that which I was already using. When Quicken locks up during the downloading of transactions, as it has done ever since it was released, if one clicks on the More Info link provided by Microsoft, they squarely lay the blame on Intuit and indicate that you are aware of and working on the problem. Nothing I experienced during the call indicated that anything had been done to address the issue.

Since the lockup is rather random, successfully downloading transactions a few times during the call is not an indicator of success. I could have just as easily done nothing with the software and it may or may not have locked up or successfully downloaded the data.

As of today, I am still getting an error message that indicates that the Quicken servers are down (CC-899) and so cannot download any transactions. That was happening before and during the call with the agent yesterday, and while it appears to be a problem different from the lock-up, it is still irritating and keeps me from being able to use a product that I paid for.

I have been using Quicken since some time around 1995 and the 2007 version is, in my opinion, the most unstable, buggy version Intuit has ever sold AND has apparently done nothing to address a problem so prevalent that Microsoft, for once, has a link that addresses the issue when you are forced to end the application with Task Manager.

I’ll stand by my original request when I submitted this issue – that being that I want the problem fixed or a complimentary upgrade to the 2008 version, provided it doesn’t have the same problem. Since the former is unlikely, given that this version is already “obsolete”, it seems the only solution to the problem is the later.

Added today: Better yet, I'd be happy with a refund at this point and will gladly destroy my copy of your software.

Why is there only one product (Quickbooks) in the "What product or service is this about" section and why can't I add one?

Cannot integrate QBPOS v7 with Intuit Web Connector

I converted from QBOL to a desktop version 2+ months ago. Since then trying to get to tech support has been a maze. it's supposed to come with 30 days support AFTER registering it, but then online they say 30 days after installing it (you have 30 days to register it) but then there isn't any way to contact them without going though selecting a paid support plan option. When I did reach someone I was told that the number that I've been calling for the past 2 months (and been holding on for over 1/2 hour each time before getting disconnected) was not used any longer. When asked who in Intuit can I speak with to address this issue and to get the support that was supposed to come with the product I was told "Nobody". That is the answer to Intuit's support short comings... "Nobody" is responsible for this.

I or my company has been using QB since it was released. I was a consultant for Intuit during the prerelease market positioning study for QB and HAD always respected the product and company. Now they simply seem to take advantage of their market dominance and have no respect for their customers. I am very disappointed.

On-line Portfolio update and sync at Quicken.com hasn't worked for more than 3 months.

Hold time for Intuit Payroll, 20 minutes. What kind of darn support plan it that?