Quicken 2007 locks up when downloading transactions

This is in response to a survey Intuit sent to me following a technical support call which did nothing to address the issue I was having. I have been trying to get this resolved off-an-on for more than a year now. As it stands, I no longer use the "download transactions" feature of Quicken, so I might as well switch to using an Excel spreadsheet.

Response to the survey I've submitted and attempted to email to Intuit multiple times without success:

There was nothing done to address the specific problem of Quicken 2007 locking up when downloading transactions. The agent had me reinstall the software, which was the same version as that which I was already using. When Quicken locks up during the downloading of transactions, as it has done ever since it was released, if one clicks on the More Info link provided by Microsoft, they squarely lay the blame on Intuit and indicate that you are aware of and working on the problem. Nothing I experienced during the call indicated that anything had been done to address the issue.

Since the lockup is rather random, successfully downloading transactions a few times during the call is not an indicator of success. I could have just as easily done nothing with the software and it may or may not have locked up or successfully downloaded the data.

As of today, I am still getting an error message that indicates that the Quicken servers are down (CC-899) and so cannot download any transactions. That was happening before and during the call with the agent yesterday, and while it appears to be a problem different from the lock-up, it is still irritating and keeps me from being able to use a product that I paid for.

I have been using Quicken since some time around 1995 and the 2007 version is, in my opinion, the most unstable, buggy version Intuit has ever sold AND has apparently done nothing to address a problem so prevalent that Microsoft, for once, has a link that addresses the issue when you are forced to end the application with Task Manager.

I’ll stand by my original request when I submitted this issue – that being that I want the problem fixed or a complimentary upgrade to the 2008 version, provided it doesn’t have the same problem. Since the former is unlikely, given that this version is already “obsolete”, it seems the only solution to the problem is the later.

Added today: Better yet, I'd be happy with a refund at this point and will gladly destroy my copy of your software.

Why is there only one product (Quickbooks) in the "What product or service is this about" section and why can't I add one?