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Why does Intuit disable functionality that I've paid for?
Why do you cripple your products after only a few years?
About every three years, I'm forced to upgrade quicken because the online functionality is disabled. Why???!!!! There is no justification for this. It's only purpose is to extract more money from customers who've already paid for a product.
I am also a reluctant user of Quickbooks and TurboTax. I find out that for no good reason, TurboTax will not import data from versions of Quickbooks only a few years old.
There is absolutely no reason for this. It shows that Intuit has no respect for its customers and amounts to extortion.
How dare you disable functionality I've paid for.
About every three years, I'm forced to upgrade quicken because the online functionality is disabled. Why???!!!! There is no justification for this. It's only purpose is to extract more money from customers who've already paid for a product.
I am also a reluctant user of Quickbooks and TurboTax. I find out that for no good reason, TurboTax will not import data from versions of Quickbooks only a few years old.
There is absolutely no reason for this. It shows that Intuit has no respect for its customers and amounts to extortion.
How dare you disable functionality I've paid for.
I’m angry
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Inappropriate?Hi hlslaughter,
This is Chelsea from Quicken. I'm sorry you feel frustrated by the Quicken 2006 discontinuation.
We have to do this periodically to continue improving new versions of Quicken. One way we do this is by managing the costs associated with supporting older releases; so we support the current version and the two previous versions. This helps us provide you with service, while still providing solutions at the lowest cost possible.
We are focused on making the transition to a new product (if you choose to do so) as easy as possible. Quicken customers will receive a minimum of $20 off when they upgrade to Quicken (Deluxe, Premier and Home & Business 2009). This offer will end on May 31, 2009.
Another option, depending on your personal finance needs, is the free, Web-based Quicken Online (www.quickenonline.com). This product helps consumers get started with basic personal finance.
You can learn more here too: www.quicken.com/discontinuation
I'm happy to answer more questions for you, but hopefully this has helped some.
- Chelsea, Quicken
I’m glad to help.
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This solves the problem
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Yes, that's the standard 'end of life' response I'd expect. But I am NOT talking about supporting older products. It is fully acceptable that the teeny tiny amount of support that Intuit provides with its products (30 days I believe) expires. That is not an issue. It is also acceptable that Intuit not provide bug fixes or improvements for out dated versions of products.
This is not what I'm talking about.
I'm talking about disabling working functionality in paid for products. There is absolutely no reason I should not be able to continue communicating with my bank through an older version of Quicken unless there are substantial changes to the protocol (in which case I do not expect my older software to be enhanced to support new protocols).
Now unless the banking industry schedules major protocol changes that just so happen to perfectly coincide with the 'end of life' schedule of Intuit products, Intuit is disabling functionality for only one possible reason: to force users to upgrade to a newer version to continue syncing data with institutions. And extracting money this way from customers is extortion: "To obtain from another by coercion or intimidation". -
Inappropriate?Hi hlslaughter,
I understand what you're saying - you're frustrated by the discontinuation of Quicken 2006 to your financial institution. For what it's worth, there are company costs associated with maintaining a connection to the financial institution. The product cost includes three years of this connection in addition to the software itself.
How can I contact you directly to see how else I can help?
I’m sad you are upset.
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Inappropriate?That is difficult to believe. The bank charges me $10 a month for bill payment services. If they are charging Intuit as well, that seems pretty seedy.
However, that would be a legit reason to discontinue the service :)
So can I presume that if I were to switch over to quicken billpay (which costs the same yet supports more than one institution) that I **would** be able to continue using an older version of quicken to do online payments?
I’m undecided
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Inappropriate?Hi hlslaughter,
All online connectivity will be disabled in Quicken 2006 as of the end of April 2009. So using Quicken BillPay won't bring that functionality back to the product.
However, we do have this promotion going on right now, if you're interested in signing up for BillPay: http://quicken.intuit.com/quicken-bil...
You will get a free version of Quicken Premier 2009 plus one month free: http://quicken.intuit.com/quicken-bil...
Hope this helps you a bit.
- Chelsea, Quicken
I’m hopeful.
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Inappropriate?Here's a great summary of exactly how I feel about Intuit and Quicken:
http://personalfinancesoftwarereviews...
Every point is right on.
I'm about at the end of my rope with it. After an update got pushed out about a week ago, my Quicken will not load any of my data files correctly, nor any of my backups.
The major thing Quicken had going for it IMHO was that in 10 years of use, it never corrupted my data to the point that I could not recover. Now it has, and that's unacceptable. It's infinitely more unacceptable that Intuit no longer answers it's support phone. It's now a recording that points to a website where you can supposedly get a callback in 10 minutes. When you go to the website, there's no indication that you'll be getting any callback, and in fact, you don't. You just end up getting pre-canned email responses that will likely have little to do with the problem you submitted.
Anyone else fed up with Intuit and Quicken can check out some of the alternatives (which I'm currently looking into):
http://www.macworld.com/article/59617...
http://www.mdmproofing.com/iym/articl...
About the only thing that makes me feel good is the fact that once I've found a decent alternative to Quicken, I can blog/twitter my 10 years experience with Intuit (turbotax, quickbooks, quicken) so others may not have to suffer.
I’m angry
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Inappropriate?Hi hslaughter,
Will you email me at chelsea_marti@intuit.com? I'd like to get you more help from a support professional directly.
If you do, please include your contact details, current version of Quicken, version you're upgrading to, and your OS details.
If you include all of these details, it'll help me get someone from support in touch with you quickly to address the problems you're having with upgrading.
I'm especially concerned with helping you get your data file back in working order.
Hope to hear from you soon,
Chelsea
I’m sorry you're angry!
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Inappropriate?Chelsea, thank you for your patience and diligence in helping me resolve this. JJ in support was very patient and friendly. We eventually solved my problem by setting up Quicken on a 2nd computer and validating/cleaning the files there before bringing them back over to my main computer where they now can be used again.
I have signed up with Quicken Inner Circle (http://www.quicken.com/innercircle) to continue the rant that was the original purpose of my post here :)
I’m satisfied
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Inappropriate?Quicken did this with TurboTax not working with Windows 95 a few years back. They just take your money and give you crocodile tears in return. But I still think that it is wrong to remove functionality of a product just to sell a newer version.
I’m insulted that Quicken takes what it wants
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