Loading Profile...
Smartlook documents converted in Library, but still not working.
I have been using smartlook successfully on my site for months now. 3 documents just got uploaded and converted by smartlook in my Issuu library. However, when I click on the documents on my website, they do not come up in the smartlook viewer, only adobe PDF viewer. All other documents on my site are still opening fine in the Issuu viewer, it's just these 3 new documents that were uploaded this morning. Why would they not be working if they are already converted in my Issuu Library?
I’m confused
1
person has this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
The best answer from the company
-
Hi FRI,
The file extension needs to be in lowercase for Smartlook (Beta) to function correctly, e.g. it needs to be .pdf not .PDF as in some of your links.
Cheers
-mike
I’m confident
The company says
this answers the question
-
Inappropriate?Hi,
I don't see any problems. Tested July 14 & 15 - Tested on firefox, safari.
Cheers
-mike
I’m confident
-
Inappropriate?Hello,
Thanks for looking into this. I do see that it is working now as well. However, it did take over 4 hours to start working after being "converted" by smartlook.
1. Is it normal, or even possible for it to take this long to get processed by smartlook?
2. The strange thing, is that it only took about 2 minutes to be fully "converted" by smartlook. In other words, the documents were finished converting and displayed in my Issuu library normally after only 2 minutes. But for several more hours, they still were not coming up in Issuu viewer on my website. Is this something you have seen before?
Thanks,
Robert
I’m glad
-
Inappropriate?Thanks Robert, I'll run your information by the server team to see if we had a problem that recovered.
Cheers
-mike
I’m thankful
-
Inappropriate?I am having the same issue on our site and it has been over a day.... they show up converted in 'my library' but are still downloading as pdf's... some documents on the same page are showing in smartlook but they have been converted quite a while ago.
http://foothillsresearchinstitute.ca/...
FLMF Access Management Study Summary Report
http://issuu.com/foothillsresearchins...
FLMF Access Management Study Final Report
http://issuu.com/foothillsresearchins...
I’m confused
-
Inappropriate?In addition...
This document "FLMF Access Management Presentation" on the same page as the documents above (http://foothillsresearchinstitute.ca/...) was uploaded at the same time and is not converting at all (and I downloaded it yesterday to get the conversion going)
I’m frustrated
-
Inappropriate?Any movement here? These documents are doing the same thing still.
-
Inappropriate?Hi FRI,
The file extension needs to be in lowercase for Smartlook (Beta) to function correctly, e.g. it needs to be .pdf not .PDF as in some of your links.
Cheers
-mike
I’m confident
The company says
this answers the question
1 Comment Add a comment
This answers the question
-
Hi Mike
This document: http://foothillsresearchinstitute.ca/...
On this page: http://foothillsresearchinstitute.ca/...
Still isn't converting... must be more to it as other documents on the same page are converting. A few other documents like the one above are not converting as well.
EMPLOYEE
