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Account management site has been down for over a week
I have been trying to pay my bill online as they say I can on the bill.
It returns with cryptic mainframe like error codes.
I have emailed their customer service a week ago with no reply.
It returns with cryptic mainframe like error codes.
I have emailed their customer service a week ago with no reply.
I’m frustrated
1
person has this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
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Inappropriate?Ista finally responded, saying that they have setup a new account for me. I still get the same error though.
I’m amused
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Inappropriate?Hmmm. I am glad that they responded, though. Any chance this could be a browser cache issue, or is that not a possibility? Just curious.
I’m rooting for you
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Inappropriate?It turns out their site is not Safari compatible. It does work in Firefox though. The error message they give is out not particularly helpful though.
I’m frustrated
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Inappropriate?Well, I am a big Safari user, and I get that problem a lot, too. Hopefully, they will put more effort into that aspect of their Web site in the future. It's always best to make it easy for customers to pay online! I'm almost completely paperless now, and it definitely makes a difference in who I do business with.
I’m sticking with Safari
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Inappropriate?They just responded with "have a nice day " to my report on the Safari issue.
This is very important for me as well. I hate checks, dial up etc. If they had written their site correctly they would not have this problem.
I’m frustrated
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Inappropriate?They have now forwarded my mails to their technical staff. I have offered to help out with any questions they might have.
I’m undecided
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Inappropriate?Me too. I did forward the link to this.
