Recently active topics in I want Sandy tagged with duplicate

Howdy folks,

I know we've had a few reports over the past week or two about odd quirks in Sandy's responses and we've been working behind the scenes to nail down just what circumstances were causing the issues.

We've successfully isolated what looks to be the likely bug, finding it to be a combination of Outlook 2003 (or older) and Sandy's new HTML email template.

A fix is just about in — which is what I've been working on at this unseemly hour — and will be tested and pushed to Sandy's servers at some point today.

The quirks I am talking about are specifically those that go a little something like this:

A. You write to Sandy saying "Remind me tomorrow afternoon to do that thing I need to do @todo"
B. Sandy sends you a reminder the following afternoon.
C. You reply with "forget" or "remind me in an hour" or the like.
D. Sandy responds, saying she's forgotten or rescheduled the thing you need to do (depending on what you asked for in your reply), but she's also gone ahead and created either a duplicate or a reminder called "A reminder" or says she can't quite find what it was you were looking to have her forget.

If you've one of the above issues and are using Outlook 2003, that's the quick I'm talking about. (If, on the other hand, you are running into that very quirk and aren't using Outlook (or kin), please do let us know so we can take a gander.

In the meantime, if you are one of those folk affected, I'd like to suggest that you switch from Sandy's brighter, prettier HTML email to the plain text version — I assure you that Sandy will be no less sparkling a personality despite the sparser email formatting. You'll be able to switch right back without any trouble at all the moment the update is a go.

To switch from HTML to plain text email:

1. Visit your I want Sandy email settings page at http://iwantsandy.com/settings/email
2. Under Formatting and Attachments: Email format, choose "Plain text" from the drop-down menu.
3. Click the "Save" button at the bottom of the page to make your changes so.
4. Fire off a test message and you should find the quirks vanished.

Thanks for your continued patience, understanding, and willingness to troubleshoot along with us.

Happy Tuesday!

Rael