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Are there problems with Sandy?
Over the last day or two I have had long delays while waiting for Sandy to respond to my email. Now, I'm not getting any response to my email messages at all. I am able to add items through the website email link, but when I email from my account, I'm not receiving timely responses (still waiting an hour for a lookup inquiry).
I’m frustrated.
4
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
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Inappropriate?Just a note, a reminder I had scheduled for 8:44am this morning (in USA on ET) arrived just now at 10am.
I’m frustrated
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Inappropriate?Sandy's infrastructure seems to be in the middle of a capacity planning nightmare. Hope she wakes up soon, 'cause this just isn't a useful app right now...
I’m leaving
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Inappropriate?Same thing here. Last couple of days reminders and lookups have been severely delayed. Did not receive my daily digest this morning, though individual reminders did get through. Would really appreciate someone from Sandy at least commenting on this.
I’m frustrated
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Inappropriate?I have had this problem all week. Lookups take several hours. Reminders are coming hours late. I know that this is a beta test, and so problems would be expected, but there ought to be a notice posted on the web site when there are major problems, such as this one.
I’m frustrated
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Inappropriate?Agreed. This is a service that people rely on minute to minute, hour by hour - lack of prompt communication about potential issues isn't good.
I’m frustrated
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Inappropriate?Hey guys,
Just a quick note to let you know we're on it. We'll post more details once we know more.
Thanks for your patience,
Marshall -
Inappropriate?Thanks for acknowledging the problem, Marshall. Keep us posted regularly, if you can.
I’m thankful
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Inappropriate?Hello,
We have indeed been experiencing some incoming mail delays this morning: that's your mail getting to Sandy's inbox. Sandy is responding in a timely manner to what she's receiving, but our spam firewall — we run all incoming email through a rather robust spam trap — is responding rather sluggishly.
We're working on it right now and will report back shortly.
I apologize for the lack of responsiveness and any inconvenience this might be causing you.
—Rael -
Inappropriate?I'm not *receiving* any reminder emails from Sandy. I didn't receive the daily digest or any of the two reminders that I should have.
I’m frustrated
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Inappropriate?Hi Rael. Thanks for the update. However, I want to stress it's not just an incoming mail problem; I did not receive a daily digest today, and my reminders for today arrived between 23 and 49 minutes late.
I think Sandy is fantastic and it has quickly become virtually my only time management tool - good luck with sorting this out...I'm counting on you.
How's that for pressure?
I’m thankful
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Inappropriate?Hi,
We're having a bit of a sluggish Saturday, I'm afraid. I just posted a full update at http://gsfn.us/t/bzp .
Trevor and Sam, have you not received your reminders or Daily Digests yet? To receive a fresh copy of your digest, please visit http://iwantsandy.com/home and click the "Email a fresh copy" link and it should be delivered within a minute or so.
—Rael -
Inappropriate?I finally got it at 7:15pm. My usual time is 8am. But that's ok. It doesn't matter too much. I'm glad though that the website didn't have any issues because I had planned on accessing info there today and I was able to do that. Thanks!
I’m thankful
EMPLOYEE
