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CALENDER LINK BROKEN!! HELP
I WANT SANDY PEOPLE CAN YOU HEAR ME1!! I have determinded my calender link to Outook is broken--can you fix it? (see other post regarding outook and Sandy)
I’m Happy I know the link is the problem
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Hi again, Austin,
It appears you have managed to turn off your private iCalendar feed — the token contained in the URL above doesn't exist. The result is a broken feed since you're not being authenticated on Sandy's site.
Give this a whirl:
1. Visit http://iwantsandy.com/settings .
2. Under the "Private iCalendar feed" section of that page, click the "Yes" radio button to turn on the feed.
3. Click the "Save" button.
4. Your private iCalendar feed URL will appear in that section, just below where you clicked the "Yes" radio button (look for "Here's your private iCalendar feed's address..."). Just below that is a download link. Click it and it should save to your local computer.
5. Double-click the saved iCalendar file and it should open just fine in Outlook or iCal or any other iCalendar-capable application.
To Subscribe to the same calendar from Google Calendar, copy the URL associated with the "Subscribe" link right next to the "Download" one mentioned above.
Please do let us know how you get on!
And once again, I apologize for the delayed response.
Rael
The company says
this solves the problem
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Inappropriate?Still no help with broken list problem--I would be angry but who with....since obviously Sandy does not have any real people listening.
I’m who cares
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Inappropriate?Here is the other topic Kb is referring to: http://getsatisfaction.com/iwantsandy...
We'll try to get you an answer, Kb. I Want Sandy is one of our best responders, so please don't think they're ignoring you.
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Inappropriate?To clarify, the error I get in iCal is this:
Request to the server http://iwantsandy.com/jjl2xMbTx5VVs0H... failed.
I have more detail posted on the other thread:
* http://getsatisfaction.com/iwantsandy...
(The important takeaway is that the calendar is broken no matter what calendar I use: iCal, Outlook, Google.)
I’m unsure
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Inappropriate?Hi Austin,
I'm sorry that I managed to completely overlook this thread (and the related one).
I just checked with my own feed and it works like a charm. I tried with yours and — as you reported — it results in an empty file.
I'm looking into it now.
Rael -
Inappropriate?Thank you Rael. I mean this is the nicest way but you might also want to check why "Sandy's helpers" are not respondng to e-mails. I have sent a number of them regarding this problem. This problem has been on the board for 16 days with "three Sandy employees listening" without any real consideration for the problem. When you love the product, and I do--this it is extreemly frustrating not to hear back from the company.
Thank you again for your help. -
Inappropriate?Hi again, Austin,
It appears you have managed to turn off your private iCalendar feed — the token contained in the URL above doesn't exist. The result is a broken feed since you're not being authenticated on Sandy's site.
Give this a whirl:
1. Visit http://iwantsandy.com/settings .
2. Under the "Private iCalendar feed" section of that page, click the "Yes" radio button to turn on the feed.
3. Click the "Save" button.
4. Your private iCalendar feed URL will appear in that section, just below where you clicked the "Yes" radio button (look for "Here's your private iCalendar feed's address..."). Just below that is a download link. Click it and it should save to your local computer.
5. Double-click the saved iCalendar file and it should open just fine in Outlook or iCal or any other iCalendar-capable application.
To Subscribe to the same calendar from Google Calendar, copy the URL associated with the "Subscribe" link right next to the "Download" one mentioned above.
Please do let us know how you get on!
And once again, I apologize for the delayed response.
Rael
The company says
this solves the problem
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Inappropriate?Kb, I'm guessing you're having the same trouble as Austin. Can you give that a whirl and see if it does the trick for you?
Rael1 Comment Add a comment
This solves the problem
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Thanks Rael. Maybe Austin will have better luck but I have been doing what you just suggested from the start of the problem. I have taken these same steps many times over. Maybe Austin can help here--since he describes the problem so much better than I do. I mean am I missing something really obvious here?Aren't these rather obvious steps--to the problem, -
Inappropriate?OH MY GOODNESS!! I think we solved the problem. My calender is working. The download worked-it did not the last time I tried but it did this time!! Getting up at 4:30 Chicago time and catching Raul on the computer seemed to have solved the problem. THANK YOU!!
I’m VERY HAPPY
1 Comment Add a comment
This solves the problem
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I'm so glad to know that you're up and running — and sorry you had such a round-and-round beforehand. You're very welcome!
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Inappropriate?Works here, too. Thank you, thank you. I didn't realize how much I depended on Sandy until the calendar stopped working.
For future trouble-shooting, was something changed on the backend? We tried turning the private feeds on and off (and resetting the address) previously.
Just curious.
I’m thankful
2 Comments Add a comment
This solves the problem
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Hey Austin! I'm so glad to hear this is working for you too. Nothing at all changed on the back-end — my guess is that in the process of attempting to switch the feed on and off and trying the various download and subscribe links resulted in bamboozlement, the only solution for which is to do something like clicking "On" and then "Save" even if it seems to already be so so that you can get back into alignment with what you were sure you already did and proceed from there. I can't tell you how many times its just this sort of twist on trouble-shooting that makes it all better (I did many hours of telephone support for the Internet Service Provider I was involved with building a few years back and was amazed at how often "unplug the modem — even if you've already turned off the switch on the top" worked wonders.
Anyhow.. glad to have you back among the iCalendar'd.
—R -
Austin, Just want to thank you for hanging in with me. I really appreciated your ablity to articulate the problem so clearly. I really share your sentiment on how dependent I am on this program. I guess like a human assistant Sandy can come "down with something" and then the question becomes 'What now?"
Raul, trust me I am the Queen of reboot. When in doubt--refresh! So maybe that did make it "all better." But thanks for your help. I see others below that might need you as well! -
Inappropriate?I'm glad the problem was fixed for you guys. It is confusing though, the instructions to fix the problem don't seem to be very different than what you've tried previously.
Going over the instructions in detail, I noticed two possible differences:
1) Turn on the private calendar feed *again*, without turning it off.
I recall another bug somewhere that had the same fix. Do it twice in a row.
2) Click on the "download" link first.
It's possible that clicking on the "http" link and downloading the *ics file first (before using the "webcal" lnk) helped in some manner.1 Comment Add a comment
This solves the problem
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I can hear you scratching your head from here, Kevin ;-).
I don't know that this was a bug in the On/Off switch for private iCalendar feeds — I tried various combinations of On>On, On>Off, Off>Off, Off>On>On, etc and didn't notice anything out of the ordinary. It was most likely a case of trying enough things in a row that the sequence became over-complicated. That said, I'll definitely be keeping an eye on it (and am more than happy to be wrong and hunt down a bug if someone runs into this again).
As for clicking the "download" link first, that should have had no affect at all — they use the very same back-end bits. I included that in the instructions only to make sure it wasn't subscription that was the issue.
As always, I much appreciate all the help you provided these folks (Kb and Austin, note that Kevin1 is a helpful bystander).
—R -
Inappropriate?Howdy, folks!
As a quick redux, the instructions at http://getsatisfaction.com/iwantsandy... above seem to have done the trick. So if you run into the same problem as these folks, please do run through those first (even if you believe you've hit all the steps in the right order before).
—R
I’m happy it all worked out
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Inappropriate?Rael,
I'm having a similar issue and the fix above didn't work. I'm using Microsoft Calendar on Vista Home Premium. When I try to download the calendar file, I get the following error:
Bad file formatting encountered. Only iCalendar files that conform to the RFC2445 specification are supported.
Similar message appears when I try to Subscribe instead.
Thoughts?
Darin -
Inappropriate?Hi Darin,
I've not used Microsoft Calendar on Vista in a while, but can see if I can get it up and running again and give it a whirl. Can you do me one favor though and either download and import or subscribe to one of the iCal files over at http://icalshare.com/ (to choose one source randomly) and see if it works better for you?
Rael
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Inappropriate?Rael:
I'm having a problem with Outlook '07 calendar. The Sandy calendar appears but when it tries to update there are parsing errors. I've been able to subscribe to iCal files without problems.
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