How do I have Sandy send regular plain text emails so that certain forwards will not mangle the message?

So do I. This is a big concern of mine. I was talking about Sandy at the office and there are a few others there that would like to use Sandy but they are going to hold off until these little idiosyncrasies are cleared up. This thread has been around for a while now I am surprised that an official response has not come yet.

I there any way to get an official response on this. It has been around for a while.

This happens with Blackberry even with a normal (non-Gmail) account. All my confirm messages that involve dates come through as application: application/x-rimdevicecalendar.

This is a show-stopper for me, but so far, it's the only one...

I don't know if this is a problem with the Blackberry or with I Want Sandy, but it needs fixing.

If there was just a way to turn off the email attachments, we'd be in business.

I've found out that my messages on my blackberry are only mangled from my gmail account and not my corporate lotus notes account. I have both emails if you guys want to take a look at them.
Also, I've sometimes resolved this by replying "What?" to Sandy and she responds without the attachment.
Once this is taken care of, Blackberry and Sandy will be totally killer.

Thanks I will have to try that "What?" reply. Not that it is a fix but at least I won't have to wonder what the reminder is.

I have the same problem. Mail from Sandy has an .ics attachment which looks fine in Apple's Mail.app, but just shows up as "application: application/x-rimdevicecalendar", just that text and nothing more, on my BB (8100). Searching the intarwebs turns up a few mentions of BIS not properly handling multipart MIME messages, which Sandy sends, but I'm still poking around. I'm curious... are those of you seeing this problem have Blackberries on BIS (like me) or BES?

Yep, looks like it's a Blackberry problem:

http://www.blackberry.com/btsc/search...

Agreed thats why we have been asking for Sandy to be able to send text only emails.

This should be an option in the settings. I don't need to get the attachments.

I'm finding Sandy's HTML-mixing emails increasingly problematic, especially when the info they contain is so simple. The website is also a little hefty--but that's another problem.

Any official action on this?

I'm also frustrated with this. It is most annoying on look-ups, and is keeping me from relying on Sandy when out and about. Please make "Send attachments?" a configurable setting. And also a reserved tag so that you can control it (I wouldn't mind attachments when working in Outlook, but don't want them on the BlackBerry). E.g.:

Lookup whatever @noattachments

Please fix this. I love everything else about Sandy!

Rael & other Sandy employers,
This thread had been around for almost two months. By the show of posts in this thread it is quite a PITA to many of us and I seriously doubt we are alone. It is also preventing others I know from hiring Sandy. Is there any way this can be please be addressed. At the very least can we get an official response as to when this might be available?

The BB help website says that the type of attachment we are all getting, "application: application/x-rimdevicecalendar", is due to this cause:
"The content type of the email message is MultiPart/Mixed. This indicates that the email message was sent using a combination of content types (for example, plain text combined with hypertext markup language (HTML)), rather than simply plain text or HTML. A BlackBerry device can only view an email message in plain text format." (From the page linked above.)
I don't know enough to understand why Sandy would take the confirmation email and call it out as mixed HTML/plain text when the reminder emails are seen as plain text without problem. I can only imagine that it has something to do with the way that the calendar attachment is built into the email. Is there some difference between the type of calendar event that ical/gCalendar/Outlook are sharing with each other individually and the one that Sandy is sending out to satisfy all three of them?

To clarify, the BB message browser shows _no_ text in the message. The only thin there is that x-rimdevicecalendar attachment.

Hi George,

Emails with attachments always use multipart/mixed, since the body of the message has a content type of text/plain while the attachment is something else (image/jpeg for a picture, text/calendar for iCalendar, etc.). multipart/mixed acts like a wrapper around these different content types.

So RIM's support document would imply that Blackberries can't open any emails with any sort of attachment (unless it's sent through a BES server). If that's the case, we'll probably have to add a way to disable attachments entirely, which stinks if you want to use the attachments on your computer.

As for iCal/gCal/etc, gCal's messages are even more complicated than Sandy's: multipart/mixed with multipart/alternative and application/ics parts, and the multipart/alternative contains text/plain, text/html and text/calendar parts.

It would be really interesting if you're able to open event invitations from Google Calendar... To try it, create a new event in gCal and add your email address as a guest in the right column.

Marshall

Great news. Can't wait to see it. I love getting the confirmations to make sure reminder and such went in correctly and cant wait to be able to use lookups in their full glory.

Thanks in advance.

I have been using Sandy with my personal e-mail on my BB, so this is basically BIS. I tried forwarding a message with attachments to my work address, sending it back to my same BB but forcing it through the BES at the office, and it displayed properly. So the BES is obviously able to handle the attachments correclty.

This is another workaround for anyone accessing both personal and corporate e-mail on the same BB. Have Sandy mail to your work account, or at least forward any messages there that have this issue to let the BES take care of it.

Marshall,

As I just posted in the other thread on this (http://getsatisfaction.com/iwantsandy...), my BB has no trouble sending and receiving invitations associated with both Outlook based on an Exchange Server and gMail/Calendar. In fact, it was so good at picking them up that I had to make my Outlook request go through my att.blackberry.net address because my gMail account kept cherry picking them as they went by, adding them to gCal, and creating a kind of feedback loop.

So, I think we're not getting the full story from that BB help post after all.

I sent help@iwantsandy some examples of my problem emails yesterday, I don't know if you got them or if they were helpful.

Just a heads up here, I forwarded those messages this morning. I agree it does sound like a BIS bug, so you may not get any info from them at all. I'd be interested to hear either way.

I am actually using BES and BIS...Both have the issue.