My account doesn't work

My IWS account does not work. None of my emails - even ones generated via the website seem to get through. So I'm stuck: I can't use the service, the help request emails don't get through and it would appear that even the account cancellation process doesn't work because my account doesn't seem to have the right "connection" into the IWS service. I'm hoping that as this page says that 3 employees are listening in that someone can help me.