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New documentation: Frequently asked questions (FAQ)
Howdy, folks!
I just added a new page to Sandy's online help system to provide pointers to the answers to frequently asked questions.
You'll find it here: http://iwantsandy.com/help/faq
It's a short list for the moment (Outlook and Sandy's iCalendar feed; Resetting your password), but you have to start somewhere :-).
Please do comment if you have any pointers you found particularly helpful here on Get Satisfaction or elsewhere and I'll add them to the FAQ toot sweet!
—Rael
I just added a new page to Sandy's online help system to provide pointers to the answers to frequently asked questions.
You'll find it here: http://iwantsandy.com/help/faq
It's a short list for the moment (Outlook and Sandy's iCalendar feed; Resetting your password), but you have to start somewhere :-).
Please do comment if you have any pointers you found particularly helpful here on Get Satisfaction or elsewhere and I'll add them to the FAQ toot sweet!
—Rael
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Inappropriate?I think a FAQ is a great idea.
It'd make it a lot easier to point people to the right information. An edited list, containing only the best information, updated by volunteers. Making it easy to find the most common questions and the most reliable answers.
I like the idea so much, I even tried to make a FAQ myself. The topic was "using lists in Sandy". It turns out that making a FAQ is a little hard to do on GetSatisfaction. It doesn't have the Question - Answer format, and I can't update the answers later as things change and Sandy is updated. At least, I can't do this now. Maybe GetSatisfaction will make something in the future.1 Comment
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The FAQ I made is here http://getsatisfaction.com/iwantsandy... -
Inappropriate?GetSatisfaction is wonderful, but it still has its weaknesses. It's just too hard to quickly find the best answer to a question. Although having the search box list the tags "Solved" and "Answered" is extremely helpful.
There's a lot of good information in the threads. The problem is that it's too hard to find what you're looking for. To find the best answer, you have to hope that some nice person tagged a reply as "answers the question". Otherwise, you're going to be doing a lot of reading. Multiple threads have to be read to find the gems.
The search doesn't do enough. As far as I know, the search feature only works to find a thread topic. Only the text of the post creating the thread is part of this search. There is no way to search through the individual replies in a thread. Or, if there is, it's hidden somewhere. I can't find it.
To find the post with the best information, I can't necessarily search for a keyword about the information that I'm looking for. Instead, I have to search for a keyword in the text of the topic that the post happened to be in reply to. Oftentimes the best answer to a question is found in a thread that seems minimally related. For example, the best information on how calendar feeds work could be found in a thread that doesn't even contain the word "calendar". For example: "I can't get Sandy to Work with Outlook!".
I continually find myself wanting to refer to a particular reply that I saw a short while ago. The problem is that I have to remember what the topic was of the thread the reply was in, or I'll never be able to find it again. -
