Reminders are not being sent!

I have been having similar problems with reminders not being sent. Things seem to have improved in the last three days but still aren't 100%. Similar to you, I have not received a reply to my emails. I reported my problem initially on May 16th and received a short reply on May 17th. Since then I have followed up with 4 emails to which I have not received any reply whatsoever. I finally gave up on May 22. It seems as though customer service has taken a serious nose-dive lately.

Rael, it is good to hear from you. I have sent you the email you requested above, and hope you can restore my faith in Sandy!

Rael

As mentioned in my previous emails to help@iwantsandy.com, I wasn't receiving a fair number of my reminders. Since things improved a few days ago following a post of yours that I saw about a mail server issue, I assumed that that was my problem as well. My lingering trouble seemed to be with snoozed reminders. Sometimes I would receive them and other times I would not. Last night I set a reminder and snoozed it about 8 times, each time using a different time-frame (remind me in 2 mins; remind me in 8 mins; etc). I received every snoozed reminder and actually thought the problem had perhaps been resolved! However, when I awoke this morning, I noted that a 7 am daily recurring reminder that I just set up last night was not received! I have followed your request above and emailed you the link.

Sandy "YOU ARE FIRED" I've only been a few days operating with Sandy and have had no reminders at all despite them having been receipted correctly. It looked a great idea but it just does not work. I guess it's back to putting reminders on the wall calendar. I might forget to check the calendar daily but at least the reminders are there

Rael

I sent you the item link in an email as requested but I have not heard back from you. Have you been able to determine why this item's reminders are not being sent (I'm still not receiving them!)?

I could just delete the item and recreate it to see if that fixes it but that doesn't help you in making Sandy better.

Please update me as soon as you can or I will delete it so that I can 'move on' from this annoying glitch.

Thanks,

Paul

Six days now, two emails and two posts and once again customer service seems to have disappeared into the great abyss...

In the past two days that I've been re-employing Sandy, I haven't been getting reminders--I think mostly a when I update things. Unfortunately, i deleted them, so i can't send them to you (since I had thought it was just a Twitter problem)--but later I realized I also wasn't getting email updates either, so I don't think it's entirely a Twitter problem.

I think I had also given up on Sandy a few months ago, but realized it would be really useful when I'm on the go--hope you can fix it!

sandy's been sending reminders late, or not at all (esp when snoozed). no email, no SMS (my preferred reminder method).

sandy you may be getting fired very, very soon.

Having the same problem, not getting reminders all of Sunday (Central time). This has happened before. I cannot afford to rely on this for "mission-critical" reminders knowing this can happen at random days. Great idea but if something bullet-proof isn't transparently (e.g. blogged/disclosed) put in place, I'm deleting my account. By the way, about the blog, might either update it more often or just remove it.

Same problem here, it would seem. Sorry, Sandy, but this has to get fixed soon or else it's not worth keeping around.

So far today I haven't received my Daily Digest or any of my morning reminders. There has been no customer service reply in 10 days. This service was a good idea while it worked but it has become entirely unreliable and I don't even know that anyone at I Want Sandy is working on a fix or even cares for that matter. I've heard the apologies however actions speak much louder than words. ENOUGH IS ENOUGH.

Goodbye Sandy.

So far today I haven't received my Daily Digest or any of my morning reminders. This service was a good idea while it worked but it has become unreliable and I don't even know that anyone at I Want Sandy is working on a fix.

Is iwantsandy a company with employees and a business plan or a school project?

I haven't received any reminds in three days. I also didn't receive a daily digest today.

can't get direct messages through from twitter to sandy, then when i send todos etc. through email I don't get a daily digest or the reminders I expected.

No response from iwantsandy as requests pile up. What's going on? Would someone please at least say somehing?

I have had the same problems. No digest or reminders today...

No reminders since Friday, even via email--and not even a response from Sandy to direct messages via Twitter (but no problem with other direct messages to others with Twitter)

Same problem here.

Thanks for getting on that. Lots of dm's flooding in as we speak. I thought twitter might have been the ghost in the machine.