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Reminders not working
I have my mobile, twitter, and email reminders set to "on". How come I'm not getting any reminders at all?
I’m frustrated
14 people have this problem
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Hi again.
We've finally pinpointed just when this happened and found the commonality with the last time this happened a couple of weeks ago. With that in hand, we'll be making sure it doesn't happen again.
In the meantime, Sandy is back in the saddle and reminders are working once again.
I'm sorry for any inconvenience this may have caused you.
Rael
I’m relieved
The company says
this solves the problem
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Hi John and Bobby.
Checking in... Is all running smoothly again for you?
—Rael
The company says
this solves the problem
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Hi Neal!.
I spent some time over the weekend delving into this and you were indeed right: those reminders that Sandy had failed to send (due to that mail server issue of last week) that were repeating (i.e. @weekly, @daily, or the like) didn't have their recurrence kick back into gear when they recovered. We worked with Sandy today to make sure all those recurring events, well, ... recur again. Those of you who were missing some recurring reminders should see your daily, weekly, monthly, ... etc. reminders being delivered again as of this afternoon.
Sorry for the rough week, folks! All should be back to normal and Sandy's back on track again.
—Rael
The company and 1 other person say
this solves the problem
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Hello again, folks!
It seems that some of the reminders Sandy was emailing out were getting stuck at one of her mail servers and thus not going anywhere fast.
I've just found and fixed the issue and put another monitoring system in place to notify us right away if this were to happen again.
I apologize for your not having received your reminders or Daily Digests for the past few hours (or if you've received them late).
If today's Daily Digest didn't arrive and you'd like Sandy to send you a copy, you can visit your I want Sandy home page at http://iwantsandy.com/home and click the "Email a fresh copy" link and she'll fire one off to you right away.
Again, I apologize for any inconvenience this has caused you and assure you we'll be making sure that this doesn't bite us or you again.
—Rael
The company says
this solves the problem
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Hi Neal and Eamon,
I'm afraid I can't seem to replicate what you're seeing: Sandy is sending out thousands of reminders throughout the day which seem to be hitting spot on for the lion's share of folks.
That said, I know that knowing this doesn't help you very much individually.
Could you both please send email to help@iwantsandy.com with mention of the reminders you were expecting and didn't receive?
We'll figure out how your reminders are getting lost in the shuffle!
—Rael
The company says
this solves the problem
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Inappropriate?Hi Alexcyu,
Did your reminders arrive eventually? There was some delay with some reminders this morning — a problem now fixed. But I wanted to be sure you received the reminders at all.
Rael -
Inappropriate?Yes, It's working perfectly fine now. I eventually got a bunch of reminders, all the same time. Now I'm having fun figuring out how to put Sandy to good use.
I’m happy
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Inappropriate?Wonderful to hear!
Sorry about the delay on yours this morning — we're working hard to get the balance just right.
—Rael
I’m happy
1 person says
this solves the problem
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Inappropriate?I'm still not getting any reminders, but I did get the daily digest both today and yesterday. -
Inappropriate?Over the weekend I got the daily digest, plus some (but not all) reminders. The only pattern I could find was that anything tagged @daily with a morning send time failed, but my one @daily afternoon reminder and all non-@daily came through.
I’m confused
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Inappropriate?I got the daily digest today, but there was one of my reminders missing. If there is anything missing you just lose confidence with the system.
I’m frustrated
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Inappropriate?Hi Neal and Eamon,
I'm afraid I can't seem to replicate what you're seeing: Sandy is sending out thousands of reminders throughout the day which seem to be hitting spot on for the lion's share of folks.
That said, I know that knowing this doesn't help you very much individually.
Could you both please send email to help@iwantsandy.com with mention of the reminders you were expecting and didn't receive?
We'll figure out how your reminders are getting lost in the shuffle!
—Rael
The company says
this solves the problem
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Inappropriate?My weekly reminder shows up on the Daily Digest every Friday, but for the last two Fridays I have not been getting the actual reminder itself like I'm supposed to or used to get before.
I’m frustrated
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Inappropriate?I am also subcribed to reminders on my mobile, twitter, and email.. I haven't received my reminders over the last couple of hours. Is there an issue being addressed?
I’m frustrated
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Inappropriate?How come no one from I WANT SANDY has even responded to this problem since I posted over a week ago? If I'm not going to get the reminders then whats the point of using the service?
I’m sad
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Inappropriate?ThunderBoy: I think that perhaps your problem might appear tacked onto another problem. I recommend that you post a new problem or question that specifically deals with what you are experiencing. I know from my own experience that Rael is extremely good at responding (one of the best!), but he may not be seeing your problem because it might appear buried here. Give it a shot as a new topic!
I’m almost certain they'll respond
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Inappropriate?Hi folks!
Sorry for my delayed response: Eric was right, I didn't see this issue in my regular scanning of issues brought up in Get Satisfaction.
Are you still not receiving reminders? Anyone else not receiving reminders?
Rael2 Comments Add a comment
This solves the problem
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My reminder on Friday eventually came (at about 4:30pm) since then everything has been on time :) -
All daily/weekday reminders have failed for me since last week. (I've been out of the office for a while, or I'd have noticed sooner.) Weekly and one-shot reminders are working normally, as are the digests.
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Inappropriate?Hi folks!
I'm terribly sorry that some reminders have not been arriving by email... we're looking into that right now and I'll report back very shortly with an update.
—Rael -
Inappropriate?Hello again, folks!
It seems that some of the reminders Sandy was emailing out were getting stuck at one of her mail servers and thus not going anywhere fast.
I've just found and fixed the issue and put another monitoring system in place to notify us right away if this were to happen again.
I apologize for your not having received your reminders or Daily Digests for the past few hours (or if you've received them late).
If today's Daily Digest didn't arrive and you'd like Sandy to send you a copy, you can visit your I want Sandy home page at http://iwantsandy.com/home and click the "Email a fresh copy" link and she'll fire one off to you right away.
Again, I apologize for any inconvenience this has caused you and assure you we'll be making sure that this doesn't bite us or you again.
—Rael
The company says
this solves the problem
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Inappropriate?Hello again!
Sandy's plowing through delivery of those late Daily Digests and reminders coming due now. It'll still be a few minutes before she's completely caught up but at that point she'll be right on schedule and back to being as reliable as you've come to expect (or, for you newcomers, hope).
I'll report back again shortly with update.
We appreciate all the detailed reports you've been providing — they were the key to figuring out the issue — and your ongoing patience and understanding.
—Rael1 Comment Add a comment
This solves the problem
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All daily/weekday reminders are still failing as of today. Weeklies, one-shots, and the digest are working normally.
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Inappropriate?Rael, just so you know, my reminders still haven't arrived about 1.5 hours after your last message. (They're not in my spam folder. I have Daily Digests turned off, but I clicked on the the "Email me a fresh copy" link about 10 minutes ago and that hasn't arrived either.)
Is Sandy just still working her way through the old emails, or does the problem still exist?2 Comments Add a comment
This solves the problem
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Hi John. Sandy took a little while to get through the backlog but has since been on time with her reminders. You did finally receive yours, correct? —Rael
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Yes, my reminders arrived this morning. Thanks!
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Inappropriate?Hi Neal!.
I spent some time over the weekend delving into this and you were indeed right: those reminders that Sandy had failed to send (due to that mail server issue of last week) that were repeating (i.e. @weekly, @daily, or the like) didn't have their recurrence kick back into gear when they recovered. We worked with Sandy today to make sure all those recurring events, well, ... recur again. Those of you who were missing some recurring reminders should see your daily, weekly, monthly, ... etc. reminders being delivered again as of this afternoon.
Sorry for the rough week, folks! All should be back to normal and Sandy's back on track again.
—Rael
The company and 1 other person say
this solves the problem
1 Comment Add a comment
This solves the problem
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This appears to have fixed things for me. Thanks for your personal attention, Rael, and I hope things remain stable for Sandy from now on.
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Inappropriate?Sorry Rael... My weekly reminder for Fridays (and the only repeating reminder I have) still did not show up on Friday like it used to, even though the errand item was listed on my Daily Digest as always.
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