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Sandy tells me my e-mail address is already taken
I accidentally cancelled my account. Now when I try to sign up with the same e-mail address Sandy tells me it's already taken. When I use the reset password function I never receive an e-mail. Could it be that Sandy doesn't allow an e-mail used with a cancelled account anymore?
I’m frustrated
2 people have this problem
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Tell me when someone solves it.
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The more people who report this problem, the more it gets noticed.
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Inappropriate?Hi,
Please email help@iwantsandy.com from the address you want to use, and we'll get you taken care of.
Thanks,
Marshall -
Inappropriate?Thanks for the quick feedback. I've emailed you but haven't heard anything back yet. -
Inappropriate?Dear Sandy,
Remind me to not to recommend you to my friends as you don't seem to get your most basic service right: Sending e-mails. I'm out of here.
- Alex
I’m very disappointed
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Inappropriate?Alex,
I'll admit that recreating a cancelled account is difficult. For security, we don't let it happen automatically. I've reset the address so that you can sign up again.
Unfortunately, you caught us right at the beginning of the Thanksgiving holiday. As such, it took way too long to get this resolved for you, but it's not indicative of Sandy's performance overall. I encourage you to give her another shot.
Marshall -
