Status

Hi,

Sandy was not reading her email for a period of time this evening after not responding well to an upgrade. She's now back on the job and plowing through her email inbox as I write this.

We work hard to ensure that Sandy's around whenever you are (and even when you're not), reading and responding to each and every email message within a few seconds at most. I apologize for any delayed response you may have experienced in her responding to your email.

Rael

Hi,

We seem to have had a problem with a load balancer (a system that routes email from the outside world to our email servers) which caused some portion of email to Sandy to be deferred.

In other words, your email is still awaiting delivery, but with things flowing again, Sandy will respond to your messages just as quickly as she possibly can.

Obviously we don't take this sort of thing lightly and we'll be making sure that it doesn't happen again.

I apologize for the email delay and any issue this might have caused you.

--

A quick update: all incoming email is once again flowing smoothly into Sandy's inbox and she's reading and responding to them as quickly as she's able. She should have the entire lot handled within the next 20 minutes or so.

Rael

Howdy,

With things now back to normal, we members of Sandy's crew can go back to responding to your suggestions, questions, etc on GetSatisfaction.

Rael

Howdy,

Sandy was a little sluggish in responding to email this morning. We're working on just why. But otherwise she is back to her peppy processing self.

Rael

SCHEDULED MAINTENANCE
Friday, December 14th
9:30-10:00am PST (Los Angeles/US time)

Hi, folks!

Sandy will be taking a quick break *tomorrow* (Friday, December 14th, 9:30-10:00am PST (Los Angeles/US time) while we upgrade some of our server infrastructure.

You should feel free to continue emailing Sandy with things to remember and remind you about. Your mail will be queued up, awaiting her return, at which point she'll catch up as quickly as she can (somewhere on the order of a few minutes).

During this brief maintenance period:

* Your email will be received (it _won't_ be bounced or lost), but there will be a delay in Sandy dealing with it.
* You won't receive a reply from Sandy right away when you send her email.
* You won't be able to visit Sandy's site at http://iwantsandy.com.
* You won't be able to jott to Sandy.
* You should be able to twitter to Sandy, but there will be a delay in her dealing with and responding to your tweets.
* Anything you email or twitter involving relative time (ex. "in 15 minutes" or "in an hour") will be off by a few minutes.
* Reminders that were set for this time period will be delayed by a few minutes.

We've had Sandy add a banner to every page (for those logged in) of her site with a note about this scheduled maintenance so that everyone will be sure to know about it.

I'll be posting an update under both Updates and Status topics on Get Satisfaction tomorrow morning to let you all know what's what.

I apologize for any inconvenience this might cause you and assure you that we'll keep things as brief as possible.

—Rael

Good morning!

Sandy didn't want to keep you waiting for more than a few minutes today and so she kept her self-improvement session to just shy of 15 minutes. With greater clarity, invigoration, and further-improved memory, she's back on the job, reading and responding to your email, tweets, and jotts after having caught up on getting your reminders out to you.

—Rael

Howdy,

Both Sandy and Stikkit will be wandering off for just a few minutes for a brief bout of unscheduled hardware maintenance.

During this brief maintenance period:

* Your email will be received (it _won't_ be bounced or lost), but there will be a delay in Sandy and Stikkit dealing with it.
* You won't receive a reply from Sandy right away when you send her email; the same will be true of Stikkit.
* You won't be able to visit Sandy's site at http://iwantsandy.com or Stikkit at http://stikkit.com.
* You won't be able to jott to Sandy.
* You should be able to twitter to Sandy, but there will be a delay in her dealing with and responding to your tweets.
* Anything you email or twitter involving relative time (ex. "in 15 minutes" or "in an hour") will be off by a few minutes.
* Reminders that were set for this time period will be delayed by a few minutes.

We're sorry we couldn't provide more advanced notice on this downtime.

I'll post with an update within a few minutes.

—Rael

Howdy,

Both Sandy and Stikkit are back online after only around 10 minutes downtime.

We do anticipate needing to do the same thing again (we're estimating around 20 minutes) in the next couple of hours. I'll post again with an update when we're ready to do so.

I apologize for any inconvenience this might be causing you!

—Rael

Hi again,

Both Sandy and Stikkit will be offline starting now [2007-12-21 16:11 PST] for about 20 minutes.

Again, I apologize for any inconvenience.

—Rael

P.s. For details on just what this means, please see the couple of messages of earlier today to which this is a reply.

Howdy!

I'm thrilled to announce the return of Stikkit and Sandy, both as chipper as can be after some minor backplane surgery.

Sandy has completely caught up on her email, Twitter direct messages, and any reminders you had for around this time should only have been a few minutes delayed.

Thank you from Sandy and the rest of us for your understanding!

—Rael

Howdy,

Your email to Sandy and her responses may be delayed for a few minutes as we are in the midst of some system maintenance.

We apologize for any sluggishness.

—Rael

Howdy,

Our system maintenance was completed without an ounce of sluggishness!

—Rrael

Good morning,

Sandy took a time-out for a bit and stopped reading her email this morning. We're looking into just what threw her for a loop and will make sure she's able to deal with such things going forward.

She caught up on all of her messages within about about 2-3 minutes and is now plowing through her email within milliseconds of its arrival.

I apologize for any inconvenience this might have caused you.

—Rael

Howdy,

Sandy is temporarily down for some system maintenance.

I apologize for the short notice and any inconvenience this might cause you.

I'll be back shortly with an update.

Rael

Hi folks,

After a longer bout of maintenance than we'd have liked, Sandy will be back in business in the next few minutes. She's just tidying up a few things, stretching, and getting ready to tackle her email backlog (we're expecting record time).

I sincerely apologize for the disruption; we do our best to schedule maintenance down-times as much in advance as possible, but sometimes things come up, at which time we work as diligently as humanly possible to get things back to normal as soon as possible.

I'll be posting more shortly about some of the latest bits and bobs we've whipped up for you, but for now we're going to get Sandy back into gear and let her get to work.

—Rael

Howdy again, folks.

Sandy is back on the case and plowing through her email backlog... she should be all caught up in 30-45 seconds from ... now!

Again, I apologize for the inconvenience and we're doing all we can to make sure we don't ever repeat any lessons learned.

—Rael

Good evening, folks.

Sandy is taking a quick break this evening from 10:45 to around 11:30pm PST while we admin types do some system maintenance chores. Sandy will be back online shortly and handling all your incoming mail and Twitter messages a few seconds after that.

—Rael

Hi folks,

We're still undergoing some maintenance — it's taking a wee bit longer than anticipated.

I apologize for the disruption in service. Sandy will be back to work and reading her email very shortly (and I'll be back with an update sooner than that).

—Rael

Howdy,

Sandy's back up and has already plowed through all of your email and incoming Twitter tweets.

Once again, I apologize for the downtime.

—Rael

Howdy,

We're having a very brief maintenance break — no more than 5-15 minutes — to complete some of the work we did last night.

I apologize for any inconvenience this might present. (But I will say that we have some rather cool stuff in the works for which this has been some preparatory work. ;-)

—Rael

Good morning!

We just solved an issue with Sandy's not responding to direct messages on Twitter. She's just caught up and is back to being her usual twittering self.

We apologize for the inconvenience.

For more detail, see: http://getsatisfaction.com/iwantsandy...

—Rael