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The reminder that third parties get is too complicated
I'm talking about when you cc Sandy on the e-mail to another person and then ask her to remind the other person too.
They get two e-mails from her, one a sales pitch to use the service, and then the second the actual reminder, which also includes a large block of sales-pitch text.
I don't want to sign up my friends to get advertisements. Plus, the huge block of sales pitch text means people are just going to not read it and junk the e-mail, and then not pay attention to the actual reminder. Because of this, I won't be using this feature again unless this is changed or I'm sure they're already a Sandy user.
I think it should just send one reminder e-mail out to everyone.
“Hi everyone,
Here's your reminder:
-------------------------------------------------
#1 4:30pm Send the report to Raj
-------------------------------------------------
To snooze this reminder until you get home, reply with: remind me this evening
Parsing my way to excellence,
Sandy”
IMHO, just being awesomely useful by sending the simple reminder will get people to take notice of the service more than sending them unsolicited marking e-mails. Once people see how cool this is, they'll sign up on their own. The initial marketing e-mail is shooting yourselves in the foot.
They get two e-mails from her, one a sales pitch to use the service, and then the second the actual reminder, which also includes a large block of sales-pitch text.
I don't want to sign up my friends to get advertisements. Plus, the huge block of sales pitch text means people are just going to not read it and junk the e-mail, and then not pay attention to the actual reminder. Because of this, I won't be using this feature again unless this is changed or I'm sure they're already a Sandy user.
I think it should just send one reminder e-mail out to everyone.
“Hi everyone,
Here's your reminder:
-------------------------------------------------
#1 4:30pm Send the report to Raj
-------------------------------------------------
To snooze this reminder until you get home, reply with: remind me this evening
Parsing my way to excellence,
Sandy”
IMHO, just being awesomely useful by sending the simple reminder will get people to take notice of the service more than sending them unsolicited marking e-mails. Once people see how cool this is, they'll sign up on their own. The initial marketing e-mail is shooting yourselves in the foot.
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Hi folks,
Sorry for my slight delay in responding to this; M-R's thoughtful post caught me in transit yesterday.
First, on a personal note, I'm thrilled to note just how much your expectation of Sandy's sensibilities reflects all we've been striving for.
M-R, you wrote:
> They get two e-mails from her, one a sales pitch to use the
> service, and then the second the actual reminder, which also
> includes a large block of sales-pitch text.
I was at first confused by what you'd written here since we'd spent a great deal of effort making sure Sandy did nothing of the sort. After going through the whole process again myself (for the umpteenth time, I assure you), I noticed a mistake introduced for a short time as a side effect of one of the updates we pushed to improve performance during the sudden traffic upsurge.
The only email third-parties were to have seen was a single short message with only as much context as was absolutely needed, the details you shared (with the added value of attachments for their convenience), and the opportunity to have Sandy handle things for them too. And nothing more -- certainly not a second email message.
This was fixed just about immediately and Sandy was back to her unobtrusive, helpful self.
At the same time I took the opportunity to spend some more time with Sandy on what was strictly necessary to maintain the balance of context and information while still leaving Sandy to get her work done effectively and enjoyably.
Here is an example of the message other recipients on your conversations with Sandy receive:
--
Hi there,
I'm Sandy, Rael's (rael@valuesofn.com) personal email assistant.
Rael had me share the following detail with you:
* Sat, 11/17/2007 2:00pm Early Thanksgiving with the family
- email and SMS reminder at 1:30pm
I've gone ahead and attached calendar invitations for any appointments or to-dos and virtual business cards for any contacts associated with the enclosed details. Double-click any of the attachments to add them to your calendar, to-do list, or contacts.
Sincerely,
Sandy
Everyone deserves an assistant! Sign up for free in just seconds: click http://iwantsandy.com/c/#####?v=#####
--
(I'll be including a version of this in Sandy's help system at http://iwantsandy.com/help shortly so that all is clear.)
> I don't want to sign up my friends to get advertisements.
> Plus, the huge block of sales pitch text means people are
> just going to not read it and junk the e-mail, and then not
> pay attention to the actual reminder.
Again, this is the sort of nonsense up with which I will not put (to misquote the witty Mr. Churchill http://www.wsu.edu/~brians/errors/chu...). And neither will Sandy. What we are all about here is the very antidote to all of that. We apologize for any impression of being otherwise.
I very much appreciate both your pointing out the bug and staying hopeful despite it. And thanks to Johnwin, Microdoc, Mointrigue, and Mason too for the input.
Rael
P.s. Johnwin, I think you wandered into the "M" thread by accident; shouldn't you be with the rest of the "J"'s? ;-)
I’m thankful for the thoughtful response
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Inappropriate?I agree - for Sandy to work as a 'virtual PA' she should be discrete and just give my friends and co-workers the reminder. There could be a link to the website for anyone interested enough - but thats all.
I would net expect my PA to email everyone I know to see if she could work for them also!
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Inappropriate?I think this is a good point. Less is more. -
Inappropriate?I'd like to add my voice to this one as well. The more discrete and efficient it is the better. I don't want people to think I've signed them up for junk mail. -
Inappropriate?I also agree. The more discrete Sandy is the more likely users are to take advantage of this feature, and the more likely those who "meet" Sandy are to be intrigued by the service.
I think a single "Powered by Sandy" link at the bottom of her reminder email would work best.
1 person thinks
this is one of the best points
-
Inappropriate?Hi folks,
Sorry for my slight delay in responding to this; M-R's thoughtful post caught me in transit yesterday.
First, on a personal note, I'm thrilled to note just how much your expectation of Sandy's sensibilities reflects all we've been striving for.
M-R, you wrote:
> They get two e-mails from her, one a sales pitch to use the
> service, and then the second the actual reminder, which also
> includes a large block of sales-pitch text.
I was at first confused by what you'd written here since we'd spent a great deal of effort making sure Sandy did nothing of the sort. After going through the whole process again myself (for the umpteenth time, I assure you), I noticed a mistake introduced for a short time as a side effect of one of the updates we pushed to improve performance during the sudden traffic upsurge.
The only email third-parties were to have seen was a single short message with only as much context as was absolutely needed, the details you shared (with the added value of attachments for their convenience), and the opportunity to have Sandy handle things for them too. And nothing more -- certainly not a second email message.
This was fixed just about immediately and Sandy was back to her unobtrusive, helpful self.
At the same time I took the opportunity to spend some more time with Sandy on what was strictly necessary to maintain the balance of context and information while still leaving Sandy to get her work done effectively and enjoyably.
Here is an example of the message other recipients on your conversations with Sandy receive:
--
Hi there,
I'm Sandy, Rael's (rael@valuesofn.com) personal email assistant.
Rael had me share the following detail with you:
* Sat, 11/17/2007 2:00pm Early Thanksgiving with the family
- email and SMS reminder at 1:30pm
I've gone ahead and attached calendar invitations for any appointments or to-dos and virtual business cards for any contacts associated with the enclosed details. Double-click any of the attachments to add them to your calendar, to-do list, or contacts.
Sincerely,
Sandy
Everyone deserves an assistant! Sign up for free in just seconds: click http://iwantsandy.com/c/#####?v=#####
--
(I'll be including a version of this in Sandy's help system at http://iwantsandy.com/help shortly so that all is clear.)
> I don't want to sign up my friends to get advertisements.
> Plus, the huge block of sales pitch text means people are
> just going to not read it and junk the e-mail, and then not
> pay attention to the actual reminder.
Again, this is the sort of nonsense up with which I will not put (to misquote the witty Mr. Churchill http://www.wsu.edu/~brians/errors/chu...). And neither will Sandy. What we are all about here is the very antidote to all of that. We apologize for any impression of being otherwise.
I very much appreciate both your pointing out the bug and staying hopeful despite it. And thanks to Johnwin, Microdoc, Mointrigue, and Mason too for the input.
Rael
P.s. Johnwin, I think you wandered into the "M" thread by accident; shouldn't you be with the rest of the "J"'s? ;-)
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