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EMPLOYEE
UPDATE for February 27th, 2008
Happy Wednesday, folks!
We've been heads-down here at Sandy Central: optimizing, tweaking, twiddling, fixing, and testing to help Sandy do an even better job of keeping you on time and on track.
TWEAKED: Even better understanding of Outlook email
Not to pick on Outlook, but of all the email programs Sandy receives email from, it's definitely been the most troublesome. The sheer combinatorics of versions and builds, Exchange-backed and stand-alone, and email formatting — all with their own idiosyncrasies — is mind-boggling.
As a result, Sandy's new HTML email template and some versions of Outlook (2003 or older) didn't play well together. (For specifics and symptoms, take a gander at: http://getsatisfaction.com/iwantsandy...)
Last night's build put a stop to that (at least in all instances we could track down, test, and handle). If Outlook is your primary email program, you should feel free to turn on Sandy's richer, prettier, more fun(ctional) "Rich Text (HTML)" email under "Formatting and attachments: Email Format" at http://iwantsandy.com/settings/email .
If you do find any residual quirkiness (http://getsatisfaction.com/iwantsandy...), please do let us know and we'll extend the fix to what is most likely yet another version of Outlook email. And of course if you find any of the above-mentioned quirkiness happening to you and you're _not_ using Outlook, please let us know that too.
OPTIMIZED: On-time reminders
Sandy's being noticed. And as such, she's taking on more clients and so more workload. And she's doing an admirable job of keeping up: reading more incoming email, tweets, jotts, and texts than you can imagine; remembering all you're asking her to; and getting your reminders delivered to you on time (within a reasonable window of a couple-three minutes).
But there have been certain times of the day when Sandy's hardly had time for a sip of her coffee, she's so many reminders to send. The result is that some of you have noticed reminders coming in a few minutes later than she — and we — would like. (Of course there are the odd exceptions where reminders arrive far later than that, and these we have been delving into on a case by case basis to figure out what's kept them: Sandy on the sending end, you on the receiving end, or somewhere in transit.)
So we rolled up our sleeves and tucked in to optimizing how reminders were being gathered, queued up for delivery, and routed. And we're pleased to report that Sandy's back to within her couple-three-minute acceptable Window. And we'll be working with her to bring that down still further.
Please do let us know if you notice out of the ordinary (or, indeed, anything wonderfully extraordinary — we love surprises too!).
—Rael
We've been heads-down here at Sandy Central: optimizing, tweaking, twiddling, fixing, and testing to help Sandy do an even better job of keeping you on time and on track.
TWEAKED: Even better understanding of Outlook email
Not to pick on Outlook, but of all the email programs Sandy receives email from, it's definitely been the most troublesome. The sheer combinatorics of versions and builds, Exchange-backed and stand-alone, and email formatting — all with their own idiosyncrasies — is mind-boggling.
As a result, Sandy's new HTML email template and some versions of Outlook (2003 or older) didn't play well together. (For specifics and symptoms, take a gander at: http://getsatisfaction.com/iwantsandy...)
Last night's build put a stop to that (at least in all instances we could track down, test, and handle). If Outlook is your primary email program, you should feel free to turn on Sandy's richer, prettier, more fun(ctional) "Rich Text (HTML)" email under "Formatting and attachments: Email Format" at http://iwantsandy.com/settings/email .
If you do find any residual quirkiness (http://getsatisfaction.com/iwantsandy...), please do let us know and we'll extend the fix to what is most likely yet another version of Outlook email. And of course if you find any of the above-mentioned quirkiness happening to you and you're _not_ using Outlook, please let us know that too.
OPTIMIZED: On-time reminders
Sandy's being noticed. And as such, she's taking on more clients and so more workload. And she's doing an admirable job of keeping up: reading more incoming email, tweets, jotts, and texts than you can imagine; remembering all you're asking her to; and getting your reminders delivered to you on time (within a reasonable window of a couple-three minutes).
But there have been certain times of the day when Sandy's hardly had time for a sip of her coffee, she's so many reminders to send. The result is that some of you have noticed reminders coming in a few minutes later than she — and we — would like. (Of course there are the odd exceptions where reminders arrive far later than that, and these we have been delving into on a case by case basis to figure out what's kept them: Sandy on the sending end, you on the receiving end, or somewhere in transit.)
So we rolled up our sleeves and tucked in to optimizing how reminders were being gathered, queued up for delivery, and routed. And we're pleased to report that Sandy's back to within her couple-three-minute acceptable Window. And we'll be working with her to bring that down still further.
Please do let us know if you notice out of the ordinary (or, indeed, anything wonderfully extraordinary — we love surprises too!).
—Rael
I’m thinking Outlook looks good
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