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update / forget problems via email - no help received

I asked this question a couple of weeks ago: http://getsatisfaction.com/iwantsandy...
and was told that the problem would be passed to Rael.
I also informed Sandy'y helpers via email but besides the automatically generated answer actually nothing happened yet.
Is there anything else to do in order to get an answer?
Thanks in advance!
 
indifferent I’m frustrated but hopeful
Inappropriate?
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