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Why can't Sandy receive the email to activate my account?
I cannot activate my account. Sandy does not appear to be receiving my email messages (Yes, I am using the email she sent to me in the Welcome email). What should I do?
I’m frustrated
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The best answer from the company
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Hi folks!
We've been battling a particularly nasty spam attack, successfully protecting your inboxes and accounts from spurious email. Things are returning to normal here and we continue to work on the issue to streamline our spam-filtering so as to avoid these kinds of delays in the future.
You'll find more details at:
http://getsatisfaction.com/iwantsandy...
We appreciate your patience and understanding and please know that we're doing all we can to both quell the current issue and prevent such things from happening in the future.
—Rael
The company says
this answers the question
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Inappropriate?OK! THIS is CJ. Just got activated, almost 12 hrs. later. Guess it was just being slow.
I’m amused
2 Comments Add a comment
This answers the question
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Hi CJ! I'm sorry it took so long — that's rather odd. Are you perchance using Gmail? I noticed that some messages from Sandy yesterday to me were sent just on time (ex. Daily Digest at 7:03am) and went through our mail systems, claiming to be delivered a few seconds later; yet I didn't see them show in Gmail until much later in the afternoon. -
P.s. I'm glad you're up and running!
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Inappropriate?i am having the same issue. can't seem to get activated. sent about 4 responses to the welcome email. using google aps. signed up early yesterday morning (az time). - this could the same issue as the latency in processing emails which others are experiencing (i'm following that issue as well)
I’m frustrated
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Inappropriate?Same problem here: send email but account is never activated. I too am using google apps... pattern here?
I’m impacient
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1 Comment Add a comment
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Hi Carlisia. I'm so glad this is working nicely for you now. -R
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Inappropriate?I can't receive an email with my password even!!!! This thing sucks. Have posted for help, sent message to Help@. It just doesn't work1 Comment Add a comment
This answers the question
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Hi WGS! If you've still not received your welcome email message, please visit http://iwantsandy.com/forgot_password and have Sandy reset your password for you. If you're still having trouble beyond that, please do email help@iwantsandy.com. I'm sorry you've had such difficulty getting going — let's fix that for you! —R
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Inappropriate?Same here. I'm new to Sandy. Site shows GREAT promise....... but only if it works!!!!1 Comment Add a comment
This answers the question
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Hi Phil! Please see my response to WGS above.
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Inappropriate?I have checked my spam filter nothing. Was excited to use but just doesn't work and the help doesn't exist. Posted here, sent email days ago, nothing!!!
I’m frustrated
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Inappropriate?I've got my messages now, as well as my account activation. Hiccup?
I’m back to normal
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1 person says
this answers the question
1 Comment Add a comment
This answers the question
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Good to hear!
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Inappropriate?Glad for you guys. Guess I am just blacklisted. Odd not to get bay response.
I’m frustrated
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Inappropriate?Hi folks!
We've been battling a particularly nasty spam attack, successfully protecting your inboxes and accounts from spurious email. Things are returning to normal here and we continue to work on the issue to streamline our spam-filtering so as to avoid these kinds of delays in the future.
You'll find more details at:
http://getsatisfaction.com/iwantsandy...
We appreciate your patience and understanding and please know that we're doing all we can to both quell the current issue and prevent such things from happening in the future.
—Rael
The company says
this answers the question
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Inappropriate?I just tried but yet again I recieve no email with my password and there is notihing in my spam fileter
I’m frustrated
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Inappropriate?Rael:
Can you please help me. I go thru the "reset password" and I never get an email. I send emails to help@iwantsandy.com, but I never get an answer. I have checked my spam filter and nothing. I sure would appreciate some help.
I’m frustrated
1 Comment Add a comment
This answers the question
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I'm on that help request, WGS! Don't worry — we'll get it sorted for you.
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Inappropriate?I appreciate your help, but see my most recent attemt below to follow your instructions. Well, now I am beginning to think I am just stupid. I clicked on the first link you gave me in the email. That took me to the reset password screen, you said "with that done" so I took that to mean that I was to reset my password yet again, so I did.
So then you say visit the second link in the email, I did, but that link just takes me to the login screen and when I tried to login it will not accept the password. I am back at the same place (pulling my hair out)
What did I do wrong? I really am trying!!!!
EMPLOYEE
