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Zero response from customer service
Customer service is unresponsive. It's been nearly a month since I posted here and have sent multiple e-mails to help@iwantsandy.com with no response. I need to fix one issue with the e-mail address on my account that is preventing me from using Sandy, but no one at Values of N has responded.
My original post is here: http://getsatisfaction.com/iwantsandy...
It is very similar to this issue except I didn't delete the account: http://getsatisfaction.com/iwantsandy...
Would someone please contact me?
My original post is here: http://getsatisfaction.com/iwantsandy...
It is very similar to this issue except I didn't delete the account: http://getsatisfaction.com/iwantsandy...
Would someone please contact me?
I’m frustrated
2 people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company is aware of this problem.
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Inappropriate?Hi Brian,
I am so sorry you got lost in the shuffle.
I will be glad to help you out -- and see where that went awry.
I can't match you from here to your email address I'm afraid: could you please drop a note to help@iwantsandy.com again and I will be on the lookout for it.
Rael -
Inappropriate?Hi Rael,
I resent my message to help@iwantsandy.com with "Atten: Rael" in the subject line on Mon, May 5, 2008 at 12:34 PM.
Hopefully you've received it.
Thanks for your reply,
Brian -
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Inappropriate?I can feel your pain, Brian. I love the idea of Sandy, but can't get her to work with Twitter. I've posted the problem here and emailed the help people and have gotten zero response. Just because there's an online community shouldn't mean you don't bother to answer emails. Customer service is a joke around here. Twitter works fine for me and I'm following Sandy but she won't send me a confirmation code. Yet I can have her remind me @sms fine. If I can't twitter Sandy this service is pretty useless to me.
I’m frustrated
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Inappropriate?Hi folks,
I'm afraid we found ourselves woefully behind on some of the help@iwantsandy.com email — as you've so rightly pointed out. I am sincerely sorry that some of your emails fell between the pavers.
Amanda and Brian in particular: I'm on your requests right now — expect to hear from me directly in just a few minutes.
Anyone else who is still absent a response from help, please do let us know by sending another message to help@iwantsandy.com and we'll hop on it as quickly as we can.
Just know that we're tucking in and endeavoring to do better each day than the one previous. And in the meantime, I do so appreciate your patience and having taken the time to make yourselves heard.
—Rael -
Inappropriate?Rael, I did receive your email and emailed you back. I have had Sandy send me numerous twitter confirmations but they aren't reaching me somehow. I can twitter her and get an immediate "You should sign up for my service" email from her, but that's it.
I’m frustrated
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Inappropriate?We've all heard stories or had personal experiences with the giant sucking black hole that is the average web service's customer service mailbox. I thought that this was going to be more of the same, but Rael has absolutely stepped up to the plate and made up for it.
I received an immediate personal response and what has turned out to be incredible service; something I honestly wasn't expecting from a web service. Rael and crew care, and they'll make it right. I don't envy the volume of requests that they must have to deal with on a daily basis, but mine was handled with class.
Thanks Rael,
Brian
PS As I found out, "customer service" is Rael. The head honcho is handling customer complaints, and development, and running a business, and a family, and a million other things we all deal with. That changed my perspective a bit, and I hope it will yours, too, if you're running into similar issues.
I’m a happy camper
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Inappropriate?I appreciate Rael doing all the work, however I think it's time to hire some technical support help. Rael was helping me but it wasn't working and now I haven't heard anything in 2 days. If your business is going to grow, you have to have enough people working to handle it. That's in no way anything against Rael, just good business sense. It seems he's stretched too thinly.
I’m undecided
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Inappropriate?Hi Amanda.
Odd that you didn't receive my tweets! Just after you followed me on Twitter I sent you both your confirmation code (as did Sandy) and another follow-up direct message.
Perhaps your Twitter direct messages aren't making it to your mobile device or instant messenger client? Try visiting Twitter.com, logging in, and going to "Direct Messages" (there is a link in your Twitted sidebar).
I see them in my Twitter direct messages sent box.
Rael
EMPLOYEE
