Join Get Satisfaction!

Get Satisfaction is a community-based customer service platform, used by over 20,000 companies to reduce costs and retain their customers. We're growing so rapidly because we're the only support solution that fully harnesses social media to gain new benefits, a system in which casual users, dedicated experts, and company employees all come together to answer questions, solve problems, and share ideas with each other. The business is on track to fundamentally change the way companies and customers relate to each other -- to make those relationships more meaningful and productive.

Why Get Satisfaction?

We are building a product that works well both for consumers and businesses. Our customers enjoy using our product and get a lot of value out of it. We love creating useful and usable software, and we have a lot of fun doing it.

Besides building something meaningful, here's why you'll love working here:

  • We're a start-up: it's fun, dynamic, and you will make a difference.
  • We've got smart people without bureaucracy or politics.
  • We work in an open office (no cubes here!) directly on South Park in San Francisco: a short bus, MUNI, BART, or car ride away from most of the city and walking distance from music, art galleries, restaurants, apartments, night life, and the best French food in the city.
  • We're funded by top-tier venture and angel investors
  • We offer generous salaries, benefits, and stock options.


Ruby on Rails Developer

We are looking for a Ruby zen master (amongst other things) to help build and extend a web application that supports a ton of traffic and is already fairly complex. Like everyone else on our team, you should be a great generalist constantly willing to learn new things and use the best tools for the job, as you will be using multiple programming languages and software architectures.

You'll be working on a large-scale application used by millions of people, so an aptitude for developing elegant, scalable, robust, and maintainable code is a must.

Key Responsibilities:

  • Develop and help architect a web service using Ruby on Rails, MySQL, and various other technologies
  • Help optimize and scale our system to support millions of users
  • Work with the rest of our team on our web application

Required skills:

  • Strong experience writing in Ruby (on or off rails)
  • Strong general software development abilities
  • Experience developing scalable network services
  • Knowledge of application server and database clustering
  • Experience working with databases (MySQL preferred)
  • Ability to try and do new things to solve interesting problems
  • Willingness to improve your skills and get outside of your comfort zone in order to improve the product
  • Ability to work well in small design groups and contribute to the direction of the product and technology
  • Willingness to critically analyze code to find its strengths and weaknesses

Desired skills:

  • Ability to develop massively concurrent, asynchronous systems
  • Experience developing web applications (CSS, HTML, JavaScript)
  • Experience deploying and launching real-world applications
  • Rock band! Singers, drummers, and guitarists all wanted

How to apply:

Email your resume to jobs@getsatisfaction.com