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2 day shipping rates in the the us?
why is 2 day shipping so expensive? The site is quoting me over $85.00 for one item (thats the shipping only)
I’m frustrATED
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Inappropriate?Hmm... that seems rather strange. I don't ever recall seeing shipping charges that high, and certainly not in the US. What city & state are you trying to ship to? And which item were you trying to purchase?
If you like, you can email me directly at peter [at] joby.com with your mailing address so that I can test this myself. We'll do our best to figure out what's going on here.
I’m perplexed.
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This answers the question
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Thanks Peter I have emailed you the requested information -
Inappropriate?Hi there,
I did some checking and the shipping charges that our shopping cart is displaying are definitely wrong. I'm very sorry for the confusion. FedEx 2-Day shipping to your address should be closer to $15.
Fear not, however! We have a fix. Go ahead and submit your order as you normally would, and choose the FedEx 2-Day shipping option. If you pay with a credit card, we will NOT charge you the incorrect $86 amount -- we will only charge you the correct amount, which as I stated above should be around $15 USD. Furthermore, your credit card will not be charged until the items actually ship and not when you place the order. I have already talked to our fulfillment manager and he's assured me that you will not be overcharged.
If you don't feel comfortable doing that, however, you can also call us on Monday before noon Pacific Time and place your order via the phone. I can assure you, however, that if you follow the steps above we will only charge you the correct (reduced) amount.
We will also look into this shopping cart problem, since obviously the shipping charges are being calculated incorrectly. Thank you for bringing this to our attention. Our apologies for the inconvenience and confusion.
Thanks for your business!
I’m relieved, but still annoyed.
EMPLOYEE
