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Fix the Ear Loop
Fix the ear loop. There's a reason a person would need to use the ear loop and this design is worthless. Create something that will actually help keep the Zivio in place.
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Inappropriate?Thanks for taking the time to contact us. To help us better understand your suggestion, can you provide more detail about your request to "fix the earloop"? Specifically, what do you think needs fixing or improving?
Most of our customers who use the earloop seem quite satisfied, so I'm curious why our design does not meet your needs. Any additional details you can provide would be helpful. Thanks.
I’m puzzled.
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Inappropriate?I just bought this item for my wife and she is having problems with the hear loop as well.
Her ear canals are pretty mall and most ear-bud head phones cause her pain. She's been using a Motorola H700 for the past year. The sound and mic are just OK but the fit is so nice she often forgets she has it on. It's on over-ear design which may cause the hearing problems so we wanted to try an in-ear solution. The ear hook on it is very flexible and really hold on to the ear. On the Zivio it seems to just kind of lay there and doesn't do much supporting or holding on to the ear. When she turns her head it tends to move and wiggle a lot.
Do you make any other styles of ear hook that maybe go around the back of the ear more and really hold on? The included one seems to bend at about a 120 degree angle then return to straight. It might work better if it were more curved to really contour the back of the ear.
Once on the current one ends and kind of hangs off of her ear, not touching it and pointing back. Is there a replacement that continues around and would end up under the ear pointing more forward?
Also part of the problem may be that you only have 2 out of 3 axis of movement. When holding it as it would sit in your ear you can adjust the ear piece up and down and can rotate it within the rubber holder but can't move it left and right. The Motorola is spring loaded and gently holds on to your ear so it doesn't move around.
I must add that the Zivio boom idea is very nice and helps eliminate background noise and the sound quality is excellent, when it stays put any way. But if she can't make this work for her we may have to return it.
Thanks for your time.
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this is one of the best points
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Inappropriate?The Zivio is a work of art. I just got mine and spent the first day carressing it and enjoying the beautiful workmanship. When i pulled out the boom mike i knew they were on to something!
All that being said i have not been able to actually use the headset for any practical purpose. The center of gravity is so far from the ear bud that there needs to be some way to keep it in place and the ear loop is sorely inadequate. I have tried everything, but either my ear is not a normal shape or the designers forgot to ever try their product before placing it on the market. -
Inappropriate?Thank you for your feedback. We're glad that you like the Zivio's design.
Regarding your concerns with fit, we're sorry that you are having difficulty. Is it safe to assume that you have tried all of the various ear pieces?
One of the difficult things about making headsets is that every person's face and ears are unique. Our engineers and designers spent a lot of time making the Zivio highly customizable so that it would have the best chance of fitting the widest variety of faces. As a result, most of our customers have been very pleased with the Zivio. In fact, many of them comment favorably about the customizable fit options as well as the sound quality.
Unfortunately, that still doesn't guarantee that the Zivio will fit every person. I'm sorry to hear that you haven't yet been able to find a configuration that works for you. Customer satisfaction is paramount for us, though, so if you decide that you would prefer to return the Zivio, we'd be happy to refund your money.
Of course, if there's something else we can do for you, please let us know that, too. We'll do our best to make your experience a good one.
Thanks again for taking the time to contact us. -
Inappropriate?JUST FIX THE EAR HOOK!!!
Quit telling people it seems ok to others, we don't care about \"others\", we want a different ear hook.
What part of this do you not understand?
EMPLOYEE
