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Gorillapod Focus broken leg, is this a common issue?
Wrote info@joby.com and 100percent@joby.com >24 hours ago. Awaiting a response so I can make a decision to replace or return my 3 day old Gorillapod Focus with a broken leg. Also trying this venue to receive a response.
I’m frustrated
1
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The more people who report this problem, the more it gets noticed.
The company marked this problem solved.
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Inappropriate?UPDATE - I have received a response from Peter at Joby that offers replace the pod, answers my detailed ???'s regarding their product and asks for further information on the failure. -
Inappropriate?Thanks for contacting us, Doug. As I mentioned in my separate email to you, this is not a common problem, and we'll be happy to replace your Gorillapod Focus.
The company says
this solves the problem
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Inappropriate?Thank you Peter for your personal attention to this matter. The replacement Focus model was received yesterday.
Joby Inc. rocks!
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