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Gorillapod had an accident and now it cant swing!
Hi - I sent a mail to 100percent@joby.com - with an image of the injured gorilla.
Basically one of the legs is broken 3 joints from the bottom. The socket has developed a minute crack and the broken piece just comes loose - even after pushing it back in.
The email sent to "100percent" has my address and phone number.
Basically one of the legs is broken 3 joints from the bottom. The socket has developed a minute crack and the broken piece just comes loose - even after pushing it back in.
The email sent to "100percent" has my address and phone number.
I’m sad
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The more people who report this problem, the more it gets noticed.
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Inappropriate?Hi Raj,
I'm so sorry your Gorillapod had an accident! We'll be happy to send out a replacement to the address you listed in your email. Our apologies for the inconvenience!
Please let us know if there's anything else we can do for you.
I’m sorry.
The company says
this solves the problem
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Inappropriate?My Gorillapod (SLR Zoom) also has a similar problem. A crack has developed in the black ring in one of the ball joints. It's not yet falling apart, but that one joint is now a little loose.
Nick.
I’m slightly annoyed
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Inappropriate?I got a replacement within a week! man these guys are fast and really concerned about the quality of their customer service.
What an awesome company. And what a cool product!
I’m thankful
1 person says
this solves the problem
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Inappropriate?Nick, I'm sorry to hear you're having issues. If you can send us an email with a photo of your broken Gorillapod, ideally with the Joby logo showing, as well as a bit of information on where and when you purchased it, we'll be happy to send you a replacement.
Of course, please also let us know where to send the new Gorillapod.
Sorry for the inconvenience. We'll try to fix this asap.
I’m bummed.
EMPLOYEE
