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Gorillapod lost its leg? Help!!!
I was using a small gorillapod all day. No accidents or mishaps happened, but when I picked up my gorillapod for use later I only had 2 legs on it. I was disturbed by this because I grew quite dependent on this great tool. I'm currently in Cancun Mexico. Is there a dealer here?
I’m bummed out!
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The best solution from the company
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Oh no! I'm so sorry to hear that!
Unfortunately we don't know of any dealers in Mexico, but we will be happy to replace your Gorillapod with a functional 3-legged one.
Let us know if you'd rather we ship to Mexico or if you want it sent to where you live. For your own privacy, I recommend you email us directly at info@joby.com
Also, please attach a photo of the broken Gorillapod when you email us.
We'll try to fix this asap.
I’m sad a Gorillapod died.
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Inappropriate?Oh no! I'm so sorry to hear that!
Unfortunately we don't know of any dealers in Mexico, but we will be happy to replace your Gorillapod with a functional 3-legged one.
Let us know if you'd rather we ship to Mexico or if you want it sent to where you live. For your own privacy, I recommend you email us directly at info@joby.com
Also, please attach a photo of the broken Gorillapod when you email us.
We'll try to fix this asap.
I’m sad a Gorillapod died.
The company says
this solves the problem
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Inappropriate?My gorillapod lost it's leg on Friday, January 11th. I found this thread and sent an email with a photo. I haven't heard anything. Is my replacement gorillapod on the way?
Thanks,
Rob
I’m undecided
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Inappropriate?Sorry to hear about the unexpected "amputation", Rob. I hunted around and it seems we can't find your email. It's possible our spam filters got a little overly aggressive and blocked your mail, so if you wouldn't mind resending it to info@joby.com we'll get right on it. Alternatively, you can email me directly, at peter [at] joby.com (I'm writing it funny so no spammers find me directly).
Thanks for your understanding. We'll do our best to fix this quickly.
I’m trying to fix things.
1 person says
this solves the problem
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Inappropriate?Hi Peter,
At 4:22pm CST, on the 16th, I received a message from David Goldman <dgoldman> saying that my replacement was shipped on the 16th via Fed Ex . I expect to receive my gorillapod on the 22nd.
So, I guess I'm not "in the queue" because David took care of it.
I am impressed with both you and Joby. I'm rooting for y'all.
Kind regards,
Rob
I’m thankful
1 person says
this solves the problem
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Inappropriate?I have received my replacement Gorillapod.
Joby rocks and so does getsatisfaction.
I’m Thrilled
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Inappropriate?Hello there Joby! My Gorillapod has lost a leg this past weekend while I was setting up a shot at Mammoth Mountain. I am wondering if it's possible to exchange it for another one with all of its appendages? I received my Gorrillapod as a Christmas gift and have grown pretty attached to it. Thank you for your time and for your cool products!
I’m sad
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