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Gorillapod

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Hi, I sent an email last week regarding a gorillapod with legs that are going limp. Lauren responded and asked me to send a photo of it. I did, but haven't heard anything since, even after another follow-up email. My name is Dave H. if that's helpful, thanks!

I'm just disappointed because she responded to my first email so fast, but I haven't heard anything since, so I have no idea what, if anything, is going on.

I’m concerned, but not upset.

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Peter, Official Rep, replied on January 14, 2008 23:31

Hi there, Dave! So sorry you're feeling neglected! We actually sent out a replacement to you on December 6, but I'm going to take your message here as a sign that you never received it. Seems there's a little lost Gorillapod somewhere out there in the world! :-(

It's unlike the postal service to fail us, but nevertheless we're sending a second replacement out to you. I hope this one actually makes its way to you, but if for some reason lightning strikes twice and this one goes missing in transit, too, please don't hesitate to contact us again!

Thanks for waiting patiently. We're really sorry the package was never delivered, but our second replacement should hopefully make it to you.

I’m crossing my fingers our second replacement finds its mark!

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Eric Suesz replied on January 15, 2008 06:49

Peter, a huge commendation from me. Sending out the second replacement is really above and beyond. You guys really do customer service well.

I’m impressed

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Dave H replied on January 15, 2008 14:26

Thanks so much for the follow up! I'm keeping my fingers crossed that I'll get at least one of them! When I hadn't heard anything, I got concerned was all. Thanks again! I'll keep you posted on it's arrival.

I’m happy to get a follow up and also am crossing my fingers about the replacement.

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Peter, Official Rep, replied on January 16, 2008 01:31

Aww, shucks, Eric. We're just trying to keep people happy. :-)

I’m blushing.

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