I am having trouble pairing my Zivio Headset with my mobile phone or Bluetooth device, what can I do?

Troubleshooting:

If you cannot connect the Zivio to your phone or other Bluetooth device:

- Determine if the problem is with the Zivio, the phone/other device, or the connection between them.
- Ensure that the Bluetooth feature is activated on your phone.
- Can you find the Zivio in the list of paired devices?
- Is your phone's Bluetooth turned on?
- You can turn your phone's Bluetooth off by placing it into airplane mode or manually.
- Check that the Zivio is within 10 meters (30 feet) of your phone and that there are no obstructions between the Zivio and the phone, such as walls or other electronic devices.
- When the Zivio powers on, do the LEDs flash alternating RED and BLUE?
- If so, this indicates that your phone has not previously paired with a headset that it can currently locate.
- If the Zivio is charged, but not functioning, plug it into the power adapter and briefly press the Power button and the Volume + button simultaneously.
- This will reset the Zivio, but will not clear your settings (for example, pairing settings).
- At this point you may have to re-start the pairing process as follows:

1. Turn on your phone and the Zivio. The Zivio will enter pairing mode automatically.

2. Activate the Bluetooth feature on the phone, and set the phone to search for Bluetooth devices. See your phone's user guide for instructions.

3. Select ZIVIO from the list of found devices.

4. Enter the pass code 0000 to pair and connect the Zivio to your phone. Some phones may require that you establish the connection separately after pairing. See your phone's user guide for instructions. (You will only need to pair the Zivio with each device one time)

5. If the pairing is successful, the Zivio will beep and flash BLUE. It will then appear in the phone's menu displaying currently paired Bluetooth devices

See http://support.myzivio.com/manual.php... for more details.