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I need a better fitting earpiece that will secure the headset!

I researched Bluetooth headsets online for days before deciding on the Zivio, so my expectations were quite high. The problem is- I can’t get it to fit & stay in my ear! The smallest mushroom is so tight that my ear hurts (and feels swollen) after 1⁄2 an hour- I have a 2-1/2 hour commute (one-way) to work and I actually get a headache from wearing it. In addition, it seals my ear so tight that I’m partially deaf and I can’t stand to hear my own voice! The scoop pieces fit in my ear without the headset, but once connected to the headset they fall out due to the weight of the headset. The only way it fits connected to the headset is when the microphone is pointing straight down! The loop doesn’t wrap all the way around my ear, so it is not very helpful. My husband tried the scoops as well and the same thing happened to him, so I don’t believe it is just my ears!

Zivio, do you have any other earpieces available- perhaps a more-secure, larger wrap-around loop? I really like the sound quality but it is not possible for me to wear this thing!

Please help me!
 
sad I’m Extremely disappointed
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