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No option for free ground shipping?
I am trying to order a bubble clip for a Gorillapod SLR, to a US address, but I don't see an option for free shipping. These are my only options:
FedEx Ground® (USA Only) – $4.80
USA - FedEx 2Day® – $14.87
USA - FedEx Std Overnight® – $24.17
Fedex,CANADA only,no GST incl. – $13.00
Intn'l Mail (Accessories ONLY) – $3.00
Intn'l Priority-no VAT incl. – $20.00
US Mail (Accessories ONLY) – $2.00
Is there a restriction on accessories in regard to free shipping? I didn't see this in your shipping policy: "We offer FREE ground shipping on all Gorillapod orders to customers in the continental United States."
FedEx Ground® (USA Only) – $4.80
USA - FedEx 2Day® – $14.87
USA - FedEx Std Overnight® – $24.17
Fedex,CANADA only,no GST incl. – $13.00
Intn'l Mail (Accessories ONLY) – $3.00
Intn'l Priority-no VAT incl. – $20.00
US Mail (Accessories ONLY) – $2.00
Is there a restriction on accessories in regard to free shipping? I didn't see this in your shipping policy: "We offer FREE ground shipping on all Gorillapod orders to customers in the continental United States."
I’m confused
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Inappropriate?Hi Ryan,
I'm sorry if our shipping policy was phrased confusingly. We offer free ground shipping to US addresses on all orders which include a Gorillapod, but not on orders that only consist of accessories. So in your case, if you're just ordering a bubble clip, free shipping is not available. We do, however, make USPS an option, which is our cheapest shipping option for accessories. Also, it's worth mentioning that we only charge what it costs us to ship product - we don't mark up our shipping fees.
I'll edit the text on our FAQ to make our free shipping option more obvious in the future. Sorry for the confusion.
EMPLOYEE
