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Problem with my gorillapod.. help?
I was just taking a picture on my table with my gorillapod and the piece above where the three legs connect snapped. It looks like there was a crack in the connector piece... it just up and broke. It wasn't attached to anything or at an awkward angle. I'm not sure what caused it to snap. I've only had it a few months, can I get a replacement. I loved my gorillapod. =(
I’m upset
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Inappropriate?Yikes! So sorry you're having this problem. If you could send us an email to info@joby.com with a photo of your broken Gorillapod and some info on where & when you bought it, we'd be happy to send you a replacement.
Of course, don't forget to include your mailing address as well.
Again, our apologies for the broken Gorillapod. We're really sorry for the inconvenience, but we'll try our best to make it up to you.
I’m really sorry.
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Inappropriate?Wow, now that's responsive customer service! Unfortunately I will have to try it out myself.
Thanks folks!
I’m impressed!
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Inappropriate?Well, Now I've tried it out and am assured a replacement is on its' way! All in 22 hours.
Thanks very much!
I’m even more impressed!
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